Director, Field Capabilities, EMEA (M/F)

Director, Field Capabilities, EMEA (M/F)

Role Overview

The Director, Field Capabilities, EMEA (M/F), leads a team dedicated to delivering training programs for Otis field personnel. This role ensures the workforce is equipped with the knowledge, skills, and tools required to deliver world-class customer service, driving operational excellence, and supporting enterprise growth. The Director provides a direct connection between the global enterprise strategy and the regional business, and ensures that global standards, frameworks, and priorities are applied with discipline while enabling thoughtful regional and OU-level adaptation.

This role can be based in various locations across EMEA.

Key Responsibilities

Regional Strategy Execution & Alignment

• Execute the global field learning strategy at the regional level, ensuring alignment to enterprise priorities, growth objectives, and roadmap.
• Steer an international team across multiple countries, fostering a culture of innovation, continuous improvement, and high performance.
• Translate global frameworks, curricula, and standards into execution plans while preserving consistency of outcomes.
• Serve as the key partner to regional Field Operations, HR, EHS, and Business leadership, ensuring learning priorities are tightly aligned to business needs.

Direct Leadership of OU Training Leaders

• Guide OU Training Leaders, with full accountability for training quality, delivery consistency, and business impact across the region.
• Build leadership capability, succession plans, and a sustainable talent pipeline aligned to global Field Learning standards and future needs.
• Ensure data-driven allocation of training capacity across OUs based on business needs and performance gaps.

Field Impact and Operational Excellence

• Drive measurable improvements in time-to-productivity, safety performance, technical capability, and service quality through disciplined training execution.
• Ensure training plans directly support field capacity, critical skill requirements, and regional performance priorities.
• Partner with EHS and OU leadership to plan and deliver safety-critical, compliance-driven, and reinforcement training with rigor and transparency.
• Provide clear visibility and accountability for training commitments, progress, and outcomes at regional and OU levels.

Organizational Scope

• Dotted line leadership of training teams and SMEs to execute training objectives.
• Key execution partner to the global Learning and Development team.

Qualifications & Experience

• 10+ years of experience in Field Operations, Engineering, Learning and Development, or related operational environments.
• Proven leadership in leading diverse teams and deploying best practices across the organization
• Strong analytical and problem-solving skills, with the ability to resolve complex issues involving both tangible and intangible factors.
• Demonstrated ability to define strategic roadmaps, build execution plans, and drive initiatives in a multicultural environment.
• Excellent relationship management and communication skills, with the ability to engage stakeholders at all organizational levels.
• Experience in frontline, service or field-operations training, delivery, and governance.
• Familiarity with digital learning platforms, instructional design, and adult learning theory.
• Ability to establish credibility and build collaborative partnerships with all levels of management and individuals across a broad range of business groups.

Key Competencies

• Strategic thinking and vision
• Change leadership and innovation
• Cross-cultural collaboration
• Data-driven decision making
• Operational excellence
• Customer-centric mindset
• Relationship management
• Communication and influence

Impact and Objectives

• Decrease time-to-productivity for field personnel
• Improve existing field skillsets and technical expertise
• Enhance employee engagement and retention
• Ensure consistent technical capability and service execution across OUs
• Foster a culture of safety, accountability, and continuous improvement
• Support enterprise growth through world-class service delivery
• Strengthen safety outcomes through effective training reinforcement

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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