Fitbit Products Support Specialist with Italian and English

Fitbit Products Support Specialist with Italian and English

Description

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

If you are excited about health and technology, join our Fitbit Team!

As a Fitbit Products Support Specialist with Italian and English, you will be part of a great team and will:

• Help our users with any issues they might have via tickets or calls
• Provide solutions to everyday device use questions on a case by case customer-oriented approach
• Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
• Work with a passionate team of customer-friendly colleagues from an international background

Not bad, right?

What we expect from you:

• Very good knowledge in Italian language (B2 or similar) for daily communication with customers
• Good command of English (B1 or similar) for training and internal communication
• Basic understanding of iOS and Android OS features
• Demonstrating empathy
• Desire to help customers as best as possible and willing to contribute to the team’s success  
• Result-oriented with personal performance
• Friendly and outgoing personality
• Looking for a long-term employment

In return, we offer:

• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.