Das könntest du laut kununu User:innen als Customer Service Manager:in in Deutschland verdienen
What you can expect
Are you the best professional solving technical issues? Can you transform a problem into a good experience? Are you fluent in German? Then, join our team and work as Customer & Technical Support Representive!
Are you ready for your new adventure? Apply!
What you'll do
Working as a Customer & Technical Support, you’ll have to be a relentless advocate for the customers and their issues;
Provide the necessary help to solve all customer’s technical issues, through phone and email;
Ensure customer satisfaction, presenting creative solutions to their issues;
Make an effort to regained customer’s confidence in the brand;
Provide recommendations to engage with customer’s needs;
Have a central role within the internal organization.
What you'll need
Fluent level of written and verbal communication skills in German;
Good level of written and verbal communication skills in English (minimum B2);
Customer oriented with strong decision-making skills as a Customer & Technical Support;
Excellent communication and good argumentation skills;
Ability to solve technical issues creatively;
Ability to build and maintain positive relationships with customers;
Basic knowledge of Windows and MS Office.
Benefits
Work location: Lisbon;
Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
One flight per year to your home country (within Europe);
Health insurance from day one in the company;
Refer a Friend Program with attractive incentives;
Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.