B2C Inbound Customer Support with Swedish & English

Deine Aufgaben

The role focuses on providing B2C customer support via phone and email, helping customers with their orders, deliveries, and returns while ensuring a smooth and positive shopping experience.

• Providing customer support via phone and email
• Assisting customers with placing orders and updating their contact details
• Checking order statuses and providing accurate information
• Supporting customers with delayed deliveries and lost parcels
• Handling return-related inquiries and assisting customers throughout the process
• Troubleshooting customer issues and identifying appropriate solutions
• Following company procedures and service standards to ensure customer satisfaction
• Working with internal teams when necessary to resolve customer inquiries efficiently

Dein Profil

• Advanced (C1) level of Swedish
• Medium (B2) level of English is also required
• At least 1 year of experience working directly with customers to resolve customer service or technical issues
• Availability to work full-time, Monday to Friday, between 9:00 and 21:00, and two Saturdays per month, from 10:00 to 16:00 (compensated with 2 days off during the same month)
• Ability to work remotely from anywhere in Romania
• A friendly, professional, and solution-oriented approach
• Excellent communication skills
• Ability to troubleshoot customer issues and find effective solutions
• Comfortable using standard PC and internet applications

Vergütung & Benefits

• A stable job in a dynamic, multicultural and fast-growing environment
• Fixed salary package, complemented by performance- and tenure-based bonuses, depending on the position
• Monthly meal vouchers
• Private medical subscription
• Additional health benefits, including special discounts for dental care and optical services
• Free access to our modern, fully equipped employee gym located in our Bucharest office building
• Public transportation subscription reimbursement after the first 30 working days
• Gym membership reimbursement after the after the first 30 working days
• Free access to Bookster, Romania’s popular corporate library platform
• Access to a dedicated psychologist, with free counselling sessions
• Exclusive employee discounts and preferential rates across a wide range of products and services, including telecom, banking, technology, home appliances, wellness, travel and more
• Fully paid training and opportunities to build an international career
• A truly multilingual environment, where you can continuously improve your spoken and written language skills
• Opportunities to get involved in community and CSR projects throughout the year and contribute to causes that matter

Über den Arbeitgeber

You will work for an international online retailer offering a wide range of fashion, footwear, accessories, and home products under its own brand.

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Bewerbungsprozess

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.