External Referrals Global Financial Services Specialist Guatemala

Deine Aufgaben

• Provide professional phone support for complex financial service inquiries.
• Process and verify money transfers and payment status updates with high accuracy.
• Implement compliance procedures and fraud prevention measures.
• Handle customer escalations with attention to financial security protocols.
• Analyze transaction patterns to identify service improvement opportunities.
• Document customer feedback to enhance financial support processes.
• Maintain service quality during high-volume periods.
• Coordinate with management to optimize workflow efficiency.
• Conduct follow-up communications to ensure complete resolution.
• Collaborate with Operations teams to strengthen security and service procedures.

Dein Profil

• Experience: 1+ years of experience in financial services, banking, or related fields (Desirable).
• Schedule flexibility (evenings, weekends and holidays).
• Work Modality: Must be able to work on-site
• Education: Minimum High School Diploma or equivalent certification required.
• Language: English B2 Spoken & Written (CEFR).
• NIT
• DPI

Über den Arbeitgeber

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Bewerbungsprozess

If you have any questions or comments about this open position, write to:

sourcing.recruitment@telusinternational.com

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.