Solutions Consultant with Icelandic and English - 6-Month Adventure

Deine Aufgaben

• Deliver professional support for our products and services, ensuring our users have a stellar experience.
• Master CRM software and ticketing systems to solve puzzles and help people every day.
• Engage with customers across multiple channels: phone, email, and chat.
• Meet performance goals (SLAs) while utilizing our comprehensive knowledge base.
• Collaborate with a high-energy team to share best practices and grow together.

Dein Profil

• Fluent Icelandic and English communication skills (essential).
• A customer-first mindset and strong interpersonal abilities.
• The ability to follow structured guides while remaining a creative problem-solver.
• Active listening skills and an adaptable nature.
• Self-motivation and a passion for helping others.

Vergütung & Benefits

• Instant Home: 21 days of company-provided accommodation on arrival, plus full support in finding your perfect short-term apartment.
• Flight Tickets Covered: We fly you to Sofia; you bring the energy!
• Fully Paid Training: Get up to speed quickly with our world-class onboarding.
• The 'Sofia Perk': Live in a city known for its stunning mountains, rich culture, and affordable cost of living.
• Comprehensive Benefits: Access to additional health insurance and over fifty benefits and services to make your time in Sofia unforgettable.
• Global Networking: Work in a positive international environment and make friends from all over the world.

Über den Arbeitgeber

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Bewerbungsprozess

Ready for the adventure of a lifetime? APPLY NOW!

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.