Customer Service l CRC Coffee Specialist

Nespresso Customer Service Specialist

Position Snapshot

Location: Cairo, Egypt

Company: Nestlé Business Solutions

Full-time/Hybrid mode

Fluent in English (Level C1)

About Us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé - and iconic brands like Nespresso - to engage with millions of consumers worldwide.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value - supporting the Customer Relationship Center (CRC) of the premium brand Nespresso - then this is your opportunity to join Nestlé Business Solutions (NBS) and be part of the Nespresso experience.

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any specific needs, count on us to adapt your position.

Position Summary

For our Nestlé Business Solutions, we are currently looking for a Customer Service Specialist to work the Nespresso brand. This professional will be responsible for all the front office contacts with customers.

A Day in the Life of...

• Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels.
• Welcome customers and effectively identify their needs to provide tailored solutions.
• Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression.
• Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.
• Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement.
• Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making.
• Spark customer interest by showcasing our complete product offerings and their benefits.

What Will Make You Successful

• 0-2 years of experience in a customer-engagement services (mandatory)
• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
• Fluent in English (C1 level)
• Excellent interpersonal and communication skills
• Ability to multitask effectively
• Positive mindset with a strong eagerness to learn and collaborate as a team player
• Strong organizational and prioritization skills to excel in a fast-paced environment
• Demonstrated work ethic and respectfulness.