Personalized Internet Assessor - English (UK)

Description

Every search represents someone seeking reliable information. They depend on search results being accurate, trustworthy, and relevant to their local context. But search engines only learn to return trustworthy information if human evaluators with deep research expertise and cultural knowledge verify and correct them. Your linguistic precision, fact-checking rigor, and understanding of how your culture communicates and values information is irreplaceable in building search systems that people can actually trust.

In this role, you will evaluate search queries, results, and AI-generated content for factual accuracy, authority, relevance, and user intent alignment. Your judgment determines whether search systems return trustworthy, contextually appropriate information.

• Analyze multi-turn search queries and web results for factual accuracy, source authority, and user intent alignment
• Conduct cross-referencing and fact-checking using regional sources, specialized databases, academic resources, and web directories
• Assess localized content relevancy across diverse domains - news, sports, local culture, technical queries considering regional context and cultural nuance
• Evaluate AI-generated content for factual grounding, hallucination risk, and contextual appropriateness
• Provide structured assessments that train search ranking and content relevance models

Qualifications to succeed in this project:

• Professional fluency in English
• Residency in the United Kingdom for the last 5 consecutive years
• Active use of Gmail and other forms of social media and experience in the use of web browsers to navigate and interact with a variety of content
• Deep local cultural awareness and familiarity with regional news, current events, and contemporary culture
• Strong fact-checking and critical thinking abilities
• Access to a stable broadband internet, a reliable computer and a smartphone (Android 5.0, iOS 14 or higher)
• Linguists, cross-cultural researchers, domain specialists, and detail-driven professionals with strong research methodology (preferred)

Why join the project:

• Fully remote flexibility: Structure your contributions around research, consulting, teaching, or other professional commitments without rigid scheduling
• Comprehensive research support: Access detailed evaluation guidelines, reference materials, databases, and resources for fact-checking across domains
• Quality recognition: Performance assessments focused on consistency, fact-checking precision, and nuanced judgment
• Intellectually demanding by design: If you are driven by fact-checking precision, source authority analysis, and the challenge of identifying what makes information truly trustworthy, this work is built for that mindset.
• Responsive support: Direct access to evaluation support staff for clarification on ambiguous queries or technical guidance

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.