Online shopping Support Specialist

Online Shopping Support Specialist - Customer Service (English)

We are looking for an Online Shopping Support Specialist - Customer Service (English) to assist customers with their online shopping experience, ensuring seamless transactions, order processing, and issue resolution. This role requires excellent communication skills, a customer-focused approach, and the ability to troubleshoot various e-commerce-related inquiries. The ideal candidate is tech-savvy, detail-oriented, and passionate about delivering a top-tier customer experience.

Key Responsibilities:

• Provide customer support via chat, email, and phone for online shopping inquiries.
• Assist customers with order placement, tracking, cancellations, and returns.
• Troubleshoot payment issues, discount applications, and checkout concerns.
• Guide customers through website navigation and product selection.
• Address complaints, resolve disputes, and escalate complex cases when necessary.
• Stay updated on product details, promotions, and e-commerce platform updates.
• Maintain accurate records of customer interactions and resolutions.
• Ensure compliance with company policies and service standards.

Requirements:

• Education: High school diploma or equivalent
• Experience: Previous experience in customer service, e-commerce support, or retail preferred.
• Languages: Advanced English level is required.
• Skills:
  • Strong knowledge of online shopping platforms and payment processing.
  • Excellent problem-solving skills and ability to handle multiple inquiries efficiently.
  • Strong written and verbal communication skills with a customer-centric approach.
  • Ability to work in a fast-paced environment while maintaining accuracy.
  • Proficiency in CRM tools and e-commerce support platforms.
• Other: Availability to work flexible shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive salary and performance-based incentives.
• Career growth opportunities in e-commerce, retail, and customer support.
• A dynamic and collaborative work environment.
• Employee discounts and exclusive access to promotions.

If you are passionate about online shopping and enjoy helping customers, apply today and become part of our team!

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.