Study Moderator - Los Angeles, CA

Moderator

Description

WORK LOCATION: Onsite in Los Angeles, CA

JOB STATUS: Full-time

WORK SCHEDULE: Mon - Fri

START DATE: November 25, 2024

END DATE: April 30, 2025

Role Summary

Moderators are expected to interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Project Manager and Project Coordinator. Training will be provided before the start of data collection. Sessions occur onsite in Los Angeles, CA, with additional support staff on-site to manage participant intake and provide technical support.

Main Responsibilities

• Receive participants at work and guide them through the video study in a controlled environment
• Ensure all recordings are done per project guidelines and upload the data
• Have all participants complete a survey at the end of each session
• Follow COVID-19 sanitization procedures after each session
• Represent and promote the TELUS AI brand

Minimum Requirements

• Technical/troubleshooting skills; address fundamental problems with launching apps and uploading data
• Familiarity with iOS and Mac OS
• Experience with data collection and data management
• Experience with video recording
• Able to commit to a weekly schedule for the duration of the project
• Ability to interact professionally with project participants
• Experience with progress tracking and reporting, comfortable with Excel or Sheets

Rate: $33.00 per hour

TELUS International Values:

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.