Mid/Senior Business Analyst with XML (Digital Channels)

• Analyzing business needs and translating them into clear functional requirements, user stories and acceptance criteria.
• Collaborating closely with Product Owners, Business Experts, UX/UI specialists, Developers, Testers, Architects and other stakeholders throughout the delivery lifecycle;
• Clarifying requirements, dependencies, business rules and open questions during discovery, refinement, planning and implementation activities;
• Supporting the design and enhancement of digital banking products, customer-facing applications and related business capabilities;
• Analyzing business processes, customer journeys and user needs to identify optimization opportunities and improve customer experience;
• Defining, maintaining and continuously improving functional documentation, process models, business rules and requirement specifications;
• Facilitating workshops, requirement sessions and alignment meetings with business and technology stakeholders;
• Supporting backlog management and prioritization activities by providing impact assessments, dependency analysis and business value evaluations;
• Contributing to testing activities by reviewing test scenarios, clarifying expected behavior and validating delivered functionality against business requirements;
• Investigating functional issues, incidents and defects together with development, testing and operations teams to support resolution and continuous improvement;
• Ensuring that proposed solutions and requirements comply with regulatory, security, audit and internal governance standards;
• Supporting data analysis and business reporting activities to validate assumptions, measure outcomes and support decision-making;
• Contributing to the continuous improvement of analysis practices, delivery processes, documentation standards and product knowledge within the team.              

• Proven experience in analyzing the business needs and translate them into clear functional requirements for the corporate mobile application;
• Strong experience in creating structured user stories, acceptance criteria and functional descriptions for implementation and testing;
• Proven experience in maintaining and structure backlog items, requirements, dependencies and implementation clarifications;
• Strong experience in aligning requirements and open topics with Product Owners, Business Experts, UX/UI, developers, testers and architects;
• Experience with creating and maintaining functional specifications, process descriptions and decision documentation;
• Good knowledge in describing relevant business processes, user journeys and functional flows using structured modeling approaches such as BPMN;
• Experience in query and analyze structured data needed for functional investigation, validation and product improvement;
• Experience in supporting test preparation and validation by clarifying expected behavior, reviewing test scenarios and analyzing defects;
• Understanding common digital application concepts, user flows and customer interactions;
• Great communication skills as well as self-motivation;
• Customer orientation and ownership attitude for the assigned responsibilities to deliver results in time and in line with the clients need;
• Fluency in English - both written and spoken, German would be considered as an advantage;
• University degree in Finances, IT or relevant.

In return, we offer:

• Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours, work-from-home and work from abroad opportunities;
• Luxury package of additional health and dental insurance;
• Food vouchers in the amount of EUR 80 monthly;
• 6 additional annual days off for exceptional circumstances
• Employee assistance program for psychological, financial and legal consultations;
• Multisport card;
• Annual contribution of EUR 153.39 net per child for a summer camp/school/kindergarten for children up to age of 15;
• Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
• Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
• Friendly and supportive multicultural environment, open to new opinions and ideas.

Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.

Learning Platforms; Children Summer Camp Contribution; Employee assistance program; Food vouchers; 6 Exceptional Days Off; 25 up to 31 annual paid leave; Multisport Card; Health& Dental Insurance; Work-life balance; Work internationally

Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.

As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey and we are looking for a Mid/Senior Business Analyst with XML in our Digital Channels team.

In the role as Business Analyst, you will contribute to the functional design, development and continuous improvement of Commerzbank’s digital channels and customer-facing solutions for corporate clients. You will analyse business needs, processes and customer journeys and translate them into clear functional requirements, user stories, acceptance criteria and implementable solution concepts.

Apply now with your up-to-date CV in English!

Due to the high volume of applications, we contact only the candidates who best match the role requirements. If you do not hear from us within 14 days, please consider that we won't proceed with your application at this stage.