Customer & Technical Support – German speaker (Full relocation to Lisbon provided)

Are you the best professional solving technical issues? Can you transform a problem into a good experience? Are you fluent in German? Then, join our team and work as Customer & Technical Support Representive!

Are you ready for your new adventure? Apply!

• Working as a Customer & Technical Support, you’ll have to be a relentless advocate for the customers and their issues;

• Provide the necessary help to solve all customer’s technical issues, through phone and email;

• Ensure customer satisfaction, presenting creative solutions to their issues;

• Make an effort to regained customer’s confidence in the brand;

• Provide recommendations to engage with customer’s needs;

• Have a central role within the internal organization.

• Fluent level of written and verbal communication skills in German;

• Good level of written and verbal communication skills in English (minimum B2);

• Customer oriented with strong decision-making skills as a Customer & Technical Support;

• Excellent communication and good argumentation skills;

• Ability to solve technical issues creatively;

• Ability to build and maintain positive relationships with customers;

• Basic knowledge of Windows and MS Office.

• Work location: Lisbon;

• Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);

• One flight per year to your home country (within Europe);

• Health insurance from day one in the company;

• Refer a Friend Program with attractive incentives;

• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.