PSC Service Manager m/f/d

At CANCOM, you can expect an innovative, agile and sustainable environment. More than 4,000 employees work every day to improve collaboration and exchange in various areas of life with the help of modern IT solutions. Do you want to be a part of it and take the next step in your career? Why don't you become part of our Digital Journey. We are looking forward to people from a wide range of disciplines who are open to new things, have innovative ideas and want to advance goals together as a team.

• As a PSC Service Manager, you will be responsible for service delivery and quality assurance for our ongoing Premium Service and Managed Essentials contracts. At the same time, you will ensure stable and reliable IT operations as well as the agreed-upon service quality
• In addition, you will actively contribute to the systematic development and optimization of our service management processes and support the continuous improvement of our Premium Services and Managed Essentials
• You will meet with our clients regularly in service meetings, verify compliance with defined service level agreements and service contracts, and report the corresponding results
• Through consultative dialogue, you identify additional opportunities for optimization within our customers’ IT landscapes and recognize possibilities for expanding or further developing the services in use. You implement these independently or in collaboration with the relevant departments in the form of projects or additional services.
• You work closely with other internal departments and communicate the respective tasks, requirements, and measures in a professional, structured, and goal-oriented manner

• A college degree university or in-depth technical knowledge gained through completion of an IT specialist apprenticeship program, with several years of professional experience
• Strong affinity for modern, centralized IT concepts, as well as cloud and virtualization solutions
• Good knowledge of the ITIL framework, a solid understanding of IT processes, and an analytical and structured approach to work
• Strong communication, facilitation, and decision-making skills
• Ability to work well in a team, as well as independently, in a structured and self-directed manner
• Excellent communication skills and a strong customer- and service-oriented mindset
• Fluency in spoken and written English and German, including the ability to facilitate workshops in either language B2+ proficiency level

• Flexible working hours and mobile office in coordination with the manager
• State-of-the-art equipment including company phone, which may also be used privately
• Discounts thanks to the 'Corporate Benefits' portal
• Bike leasing
• Free beverages & vitamins fruit
• Further training opportunities
• Employee events

Peter Hornung
HR Recruitment Manager

+49 89 540 54-5454

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