Technical Support Consultant (gn)

You are interested in the position as Technical Support Consultant (gn) at Wandelbots GmbH?
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Please note that this position requires work authorization for Germany.
The language requirements for this position are: German - Fluent (C1), English - Fluent (C1).
The estimated salary range from XING does not necessarily correspond to the salary range of this job offer.

As a Solution Engineer, you bring our software platform NOVA to life in real customer applications. You will work hands-on in projects delivered by our team and guide customers and partners in building their own solutions, ensuring they become successful and independent with our product.

Activities

Customer projects (Wandelbots-delivered)

• You are part of our project teams: you help design, implement and commission robotic applications built on NOVA, from simulation to the real cell.
• You know these projects inside out and become the technical point of contact for the customer after go-live, including support and further development.

Customer & partner projects

• You accompany projects that customers and integration partners implement themselves, as their technical sparring partner.
• You review solution architectures, help with tricky technical questions and unblock teams on site or remotely.

Enablement

• You run trainings, workshops and onboarding sessions for customers and partners.
• You build example applications, templates and best practices, and contribute to our documentation.

Product feedback

• You translate insights from the field into concrete product improvements together with Product and Engineering.
• You help to diagnose and resolve technical issues around NOVA, its SDKs and APIs.

Requirements

• Several years of experience as an automation, robotics or application engineer, ideally in customer-facing projects.
• Hands-on experience with industrial robots (e.g. KUKA, ABB, FANUC, Universal Robots, Yaskawa) and typical applications such as handling, palletizing or machine tending.
• Comfortable writing code, ideally in Python.
• Understanding of industrial networks and communication (TCP/IP, PROFINET/EtherNet/IP, OPC UA) and ability to connect a robot cell.
• Driving license and openness to regular travel to customer sites.
• Based in Dresden, or willing to move or commute to spend about 2/3 of your time at our Dresden shopfloor, especially during the first 6 months.

Team

You will join our cross-functional teams, collaborating closely with Software, Product, and Robotics Engineering. You will work with over 100 colleagues in an environment that values knowledge sharing and autonomy.

Application Process

1. Screening Call, remote, with Recruiter (30 min)
2. Follow-Up Interview, remote, with Hiring Manager (45 min)
3. Onsite Interview with Stakeholder Interviews, Product Demo and Live Exercise (appr. 4h)

About the Company

Imagine a world with more room to unleash our unique cognitive strengths at work. A world where all people – whether craftsmans, blue-collars worker or engineers – have access to automation technologies that perform inhuman, monotonous and high-precision tasks much more efficiently than we do.

At Wandelbots, we're fundamentally reshaping the way to work with robots. We eliminate the complexity and develop easy-to-use solutions to speed up automation and empower everyone to work with industrial robots and beyond.

2017 founded, Wandelbots employs more than 100 people from 14 countries today. From our headquarters in Dresden Germany, we are giving our heart and soul to follow our mission, to empower everybody to easily work with robots.

Wandelbots’ team culture is deeply driven by our purpose and values. We love autonomy, high fives, and every kind of cake. We celebrate team efforts and learning moments. We grow through feedback and honor kindness and empathy. We build waterslides and invent anti-racism campaigns. We are creative, innovative and blessed with a can-do attitude. We truly believe that robots love people, so we just do love them back.