Zizoo

Bewertungen

Thank you for your feedback.

I’ve read it carefully and I wanted to personally respond as your description doesn’t match what we stand for or how we are as a company. I’m sorry to see you’ve not had a positive experience and I’d love to understand your feedback more - please feel free to contact me if you’re happy to talk about this further.

I also wanted to address some of the points in your review - starting with the communication of Kurzarbeit. Back in April, we had to take the hard decision to put the entire team, including management, on Kurzarbeit in order to keep everyone’s jobs and face the uncertainties in the travel market together. Unlike other travel companies, we didn’t let go of team members to save costs and that was our main priority. I understand your frustration with this but I also ask for your understanding in that it was a necessary measure - one that we are all lucky to have at our disposal in Germany, unlike other countries. We communicated a Kurzarbeit easing-out plan dependent on our company performance which would allow us to ease it out in a financially sense-making way.

You also commented on the training of managers - I can assure you that developing our management team is 100% a priority for us now and for the coming months. We stand behind our managers and want to support them in their growth, so they can support their teams in growing too. It’s especially important for us to support first time managers and have strict and precise management criteria which we track quarterly in the performance review system. You also refer to your own growth within the company - I’m sorry to see you didn’t feel you were given enough opportunities here. Without knowing the details I can only comment that as a Head of HR this is one of the areas I am responsible for and deeply care about - so I take your feedback on board.

On your point on weekend work - in the operations team, work is done in shifts which cover all days of the week. This is stated clearly to everyone who joins during the interview process - if this wasn’t the case for you, please let me know. If a shift falls on a weekend, this is fully compensated, in most cases above market standards. While I understand it can be inconvenient at some times, it is the nature of the job itself and we’ve always been very transparent about this.

I’m happy to see you’ve enjoyed the energy and team, on the up side. I do hope that you reach out so we can talk about the details of your experience and understand your frustrations more.

Kind regards,

Alex Corbin, Head of HR

Thank you for your feedback.

I follow the reviews on Kununu personally and I wanted to respond as what you describe is not a reflection of how we are as a company and I’m sorry to see this has been your experience. I would love to learn more about your specific situation - feel free to get in touch so I can better understand your feedback.

I’m glad to hear you’ve enjoyed the company of colleagues. I do agree that we have a great team that I’m very proud to be a part of. Regarding your point on communication: I agree we can always do better and this is something we’re taking very seriously and improving on each week. It’s incredibly important for the team to be well-informed and aware of what is going on in the business and industry. This is why we send a daily update with all our business metrics as well as host the weekly team meetings so the co-founders and the departments can give us updates on what’s happening and what the priorities are. If you feel this can be done better or differently, I’m always open to suggestions.

Regarding the communication of KU specifically - back in April, we had to take the hard decision to put the entire team, including management, on Kurzarbeit in order to keep everyone’s jobs and face the uncertainties in the travel market together. Unlike other companies, especially in the travel space, we didn’t let go of team members to save costs and that was our main priority. We kept every one of our team members. I understand your frustration with KU but I also ask for your understanding in that it was a necessary measure - one that we are all lucky to have at our disposal in Germany, unlike other countries. We communicated a Kurzarbeit easing-out plan dependent on our company performance which would allow us to ease it out in a financially sense-making way. We’ve made the deadlines and details for KU clear and work closely with an employment lawyer to help us - but if this has not been the case for you, again, I ask you to get in touch and I’d be more than happy to answer any questions you have for your specific case or on the topic in general.


Kind regards,

Alex Corbin, Head of HR