Director of Residences (m/f/d) Falkensteiner Resort in Italy

Director of Residences (m/f/d)

Falkensteiner Resort in Italy

Where luxury hospitality meets exceptional residential living.

At Falkensteiner, we create extraordinary experiences for our guests and homeowners alike. As we continue to expand our premium branded residences portfolio, we are looking for an experienced and passionate Director of Residences (m/f/d) to lead the residential operations of one of our prestigious 5-star resorts in Europe.

This is a unique opportunity for a seasoned hospitality and residences leader to shape and elevate a growing luxury residential platform, ensuring exceptional owner experiences, operational excellence, and sustainable business performance.

Your Responsibilities

Leadership & Owner Relations

• Act as the primary on-site contact for homeowners, residents, and guests
• Foster strong, trust-based relationships with residence owners and key stakeholders
• Deliver an exceptional, personalized service experience in line with Falkensteiner luxury standards
• Oversee owner onboarding, communication, guest registration, and community engagement initiatives

Residences Operations & Governance

• Lead and continuously enhance all residences operations, policies, SOPs, and service standards
• Manage owner requests and complaints with professionalism and proactive problem-solving
• Represent Falkensteiner within the Homeowners Association (HOA) and ensure compliance with all governing documents
• Ensure adherence to local legal, regulatory, health & safety, and privacy requirements

Rental Program & Commercial Performance

• Oversee the residential rental program, including agreements, inventory allocation, compliance, and revenue generation
• Drive commercial performance and maximize owner and company returns
• Manage budgets, forecasts, billing processes, financial reporting, and KPIs
• Monitor operational efficiency and identify continuous improvement opportunities

Asset & Property Management

• Supervise external property management partners and third-party service providers
• Ensure excellent asset maintenance, presentation, and long-term value preservation
• Coordinate preventive maintenance plans, inspections, reserve studies, and capital improvement projects
• Maintain compliance with brand standards across all residential facilities

Cross-Functional Collaboration

• Work closely with Resort Operations, including F&B, Spa, Engineering, Housekeeping, Sales, and Marketing
• Support ongoing development projects and pre-opening activities where applicable
• Collaborate on owner communication strategies and residential positioning initiatives
• Promote sustainable and responsible operational practices

Your Profile

• Several years of experience as a Director of Residences or in a comparable senior leadership role within an international luxury hotel or branded residences environment
• Demonstrated expertise in branded residences operations, including owner services, rental management, HOA governance, and condominium structures
• Strong entrepreneurial mindset with hands-on leadership capabilities
• Excellent operational, financial, and commercial management skills, including P&L responsibility
• Experience working with PMS, CRM systems, reporting tools, and Microsoft Office applications
• Outstanding communication, influencing, and stakeholder management skills
• Ability to build trust and credibility with owners, executives, and external partners
• Strong understanding of compliance requirements relating to residential operations and short-term rentals
• Fluent English; German and/or Italian are considered strong assets
• Pre-opening experience and/or residential property management certifications are advantageous

What We Offer

• A unique opportunity to actively shape and develop the Falkensteiner Residences business
• Significant leadership responsibility with visible impact on owner satisfaction and business success
• The chance to work at the intersection of luxury hospitality and high-end residential management
• An international, dynamic, and entrepreneurial working environment
• Professional development opportunities within one of Europe's leading hospitality groups
• Attractive compensation package and additional company benefits

An annual gross salary package of approximately EUR 100,000 is foreseen for this position. The final compensation package will be determined based on professional experience, qualifications, and overall expertise.

If you are passionate about luxury hospitality, exceptional owner experiences, and leading high-end residential operations, we look forward to receiving your application.

Apply now and become part of the Falkensteiner Family.

CONTACT: Cordula Lämmermann· Walcherstraße 1A, Stiege 2C, Top 6.04 AT-1020 Wien

https://www.falkensteiner.com/karriere