TUI Customer Service Advisor Dutch Speaking

Customer Services Advisor

We are seeking savvy and skilled individuals like you to join our diverse Customer Service Team.We are looking for a new colleague with a passion for customer contact and travel. As a Customer Services Advisor, you must be able to switch quickly when challenging issues arise.If you've got the right to work in Morocco and speak Dutch, French & English, language, keep on reading!

What You'll Do

• Customer Communication
• Handle inbound and outbound calls, emails, and chat requests from customers
• Provide expert information and manage bookings efficiently
• Meet quality and productivity KPIs while maintaining excellent service standards
• Stay updated on processes, products, and destinations through our internal tools
• Continuously develop your skills and identify areas for improvement
• Adapt to different communication channels (phone, email, social media)
• Collaborate with other departments on special projects
• Show flexibility in handling ad-hoc tasks and missions

What We're Looking For

• Trilingual proficiency: French, English, and Dutch
• Minimum 1 year experience in a similar customer service role
• Secondary education diploma (Tourism & Hospitality qualification preferred)
• Strong organizational skills and attention to detail
• Excellent written communication abilities
• Knowledge of remote customer service best practices
• Understanding of tourism industry (destinations, products, tour operators)
• Team player mentality
• Proficiency in MS Office and internal information systems
• Adaptability to change

Ready to Join Us?

If you're ready to help create unforgettable holiday experiences and be part of a trusted, unique, and inspiring team, we want to hear from you!

Apply now and start your journey with TUI!