DT Business Relations Manager (m/w/d) Central Europe

Digital Technology Business Relationship Manager - Central Europe

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

In the role of Digital Technology Business Relationship Manager - Central Europe, you will be the bridge between our business stakeholders and our global digital technology teams, ensuring seamless communication, collaboration, and successful implementation of digital solutions.

DT Business Relationship Manager (m/w/d) Central Europe

Location: Region Central Europe (Austria, Czech Republic, Germany, Poland, Slovakia, Switzerland, Ukraine)

KEY responsibilities:

Stakeholder Engagement

• Active member of the local Operating Unit leadership team.

• Build and maintain strong relationships with key business stakeholders to understand their objectives, challenges, and technology needs.

• Act as a liaison between business units and global digital technology teams to translate business requirements into technical solutions.

• Work with business and cross functional teams to define the strategic directional roadmap for your operating unit area focusing on adding value to the local operating unit businesses.

• Management of local work councils for digital technology and direct supervision of DT resources in Germany

Solution Development

• Collaborate with internal technology teams to design and develop digital solutions that align with business goals.

• Keep up to date with emerging digital technologies and trends to enhance the organization's digital capabilities.

Communication and Reporting

• Regularly communicate project updates, milestones, and risks to business stakeholders and executive leadership.

• Prepare and present reports on the impact of digital initiatives on business performance.

Risk Management

• Identify potential risks and issues related to digital projects and work with cross-functional teams to develop mitigation strategies.

• Support the compliance teams to ensure compliance with relevant regulations and industry standards.

TO BE SUCCESSFUL IN THIS ROLE

• Bachelor’s degree in Business, Information Systems, Engineering, or related field, or equivalent practical experience; MBA preferred

• 15+ years of field technology experience

• Build strong relationships with business leaders and frontline teams, listening actively and translating needs into clear, actionable solutions that drive measurable impact

• Demonstrate strong problem-solving and communication skills, simplifying complex concepts into practical insights that enable informed decision-making.

• Collaborate effectively across functions, working with technical and non-technical teams to align priorities, assess options, and move initiatives forward.

• Manage competing priorities with discipline and focus, ensuring the most valuable work is clearly defined, prioritized, and progressed efficiently.

• Show business acumen and curiosity, understanding how field operations work and identifying opportunities to improve productivity, service quality, and customer outcomes.

• Operate with independence and accountability, taking ownership of outcomes while adapting to a fast-paced, evolving environment.

• Ability to travel up to 25%

#buildwhatsnext

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms