Manager International Customer Support & Technical Services m/f/d

At CANCOM, you can expect an innovative, agile and sustainable environment. More than 4,000 employees work every day to improve collaboration and exchange in various areas of life with the help of modern IT solutions. Do you want to be a part of it and take the next step in your career? Why don't you become part of our Digital Journey. We are looking forward to people from a wide range of disciplines who are open to new things, have innovative ideas and want to advance goals together as a team.

• Disciplinary and operational management of employees within the assigned international customer support and technical services areas
• Responsibility for effective work allocation, resource and capacity planning, operational coordination, and service quality within the assigned teams
• Management and coordination of International Accounts UHD, including responsibility for operational service delivery, delivery performance, resource management, employee development and compliance with agreed service levels and ITIL-based processes
• Participation in the on-call / Manager on Duty MOD organization, including the performance of night work and active night shifts where required by operational or project requirements
• Management of assigned Service Desk employees, including capacity planning and coordination of operational activities, transitions, task redistribution and organizational changes
• Management of the Technical Delivery & Improvement area, with responsibility for assigning and prioritizing project, design, optimization and other non-standard technical activities outside traditional day-to-day Linux operations
• Coordination of external Linux architecture services, including definition and assignment of external work packages, coordination of deliverables and quality control of delivered results
• Coordination of operational and technical interfaces with internal teams, Service Management and other relevant stakeholders
• Continuous improvement of service delivery, operational processes and technical solutions according to business and customer requirements
• Ensuring transparent communication, documentation, escalation management and appropriate reporting within the assigned area

• Several years of professional experience in IT service operations, technical delivery or a comparable environment
• Proven experience in disciplinary and operational people management
• Experience managing distributed and multicultural teams
• Strong understanding of IT service delivery and ITIL-based processes
• Good understanding of infrastructure and Linux-related operational and technical environments
• Experience in resource and capacity planning, service quality management and operational coordination
• Ability to coordinate both internal employees and services delivered by external providers
• Strong organizational, prioritization and decision-making skills
• Structured, independent and solution-oriented working style
• High level of ownership and ability to operate effectively in a complex service environment
• Strong communication and stakeholder-management skills
• Excellent English skills; German is an advantage

• Flexible working hours and mobile office in coordination with the manager
• State-of-the-art equipment including company phone, which may also be used privately
• Discounts thanks to the 'Corporate Benefits' portal
• Bike leasing
• Free beverages & vitamins fruit
• Further training opportunities
• Employee events

Peter Hornung
HR Recruitment Manager

+49 89 540 54-5454

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