IT Performance Manager, Global (m/f/d)

IT Performance Manager, Global (m/f/d)

Your responsibilities

- Improvement of the IT Performance Management Framework, Structure, and Setup for the Global IT Organization.
- Definition and Improvement of Performance Management Processes and tools to drive efficiency, automation and quality.
- Driving the implementation of a comprehensive Global IT performance management and manage the regular performance monitoring and reporting across the overall Global IT organization.
- Development and Implementation of KPIs and Metrics for IT Quality, IT Impact, and Business Operational Efficiency
- Collaboration with IT Functions and Stakeholders on KPI Definition, Data Requirements, and Data Sources
- Regular IT Performance Monitoring, Data Consolidation, and Stakeholder Reporting
- KPI Tracking Against Targets and SLAs, Performance Gap Analysis, and Action Plan Definition
- Root Cause Analysis, Corrective Actions, and Improvement Opportunities for IT and Business Performance
- Optimization Opportunities, Cost-Saving Potential, and Continuous Framework Evolution
- IT Annual Target Setting and Alignment with IT Strategy and Priorities
- IT Project Support for Performance Management Improvements and IT Optimization Initiatives

Your qualifications

- 3+ years of business experience working in a larger IT corporate function (>100 people).
- Working experience in a multi-national, multi-regional IT organization preferred.
- Deep experience in IT organizational performance management, IT Operations Management and/or IT Project Portfolio Management, e.g. setting up IT targets and scorecards, regular performance reporting, improving performance measures and processes
- Deep understanding of business metric performance and target setting.
- Excellent interpersonal communication and stakeholder management skills.
- Excellent presentation, research and reporting skills.
- Proactive working style, anticipating challenges and proactively solving them.
- High proficiency in problem-solving and data analyzing techniques.
- Knowledge of processes and tools for IT performance management beneficial.

Your benefits

- Flexible working hours, remote work possible (up to 60%)
- 30 days of holidays per year
- Modern office and an inspiring working environment
- Employee restaurant with live cooking and healthy food (subsidized)
- Public transport ticket (100 % subsidized) or free parking space
- Company sport groups and an inhouse company gym
- Employee Assistance Program to support your health, mental and emotional well-being
- A comprehensive company pension scheme
- Company medical officer and vaccination offers
- Childcare through our ‘Buttje&Deern’ partner
- Company car, also for private use (for field staff only)
- Bike leasing