Das könntest du laut kununu User:innen als Fremdsprachenkorrespondent:in in Deutschland verdienen
Der Stellenanzeigentext wurde mithilfe von kununu intelligence (ki) analysiert und strukturiert.
Deine Aufgaben
- Customer Interaction Skills: Master confident phone and chat handling, active listening, and tailored customer support techniques.
- Fluency & Pronunciation: Polish your speaking clarity and professional vocabulary to easily clear language assessments.
- Interview & Assessment Prep: Practice real call center interview questions, mock calls, and language evaluation tests.
- Problem-Solving & De-escalation: Learn how to handle challenging customer situations and offer solutions in a fast-paced environment.
- BPO Culture & Metrics: Understand call center operations, KPIs, and workplace expectations before your first day on the job.
Dein Profil
- Schedule & Modality: Availability and commitment to attend our on-site classes.
- Education: Minimum High School Diploma (Diversificado / Bachillerato completado).
- Starting English Level: Intermediate spoken & written English (A2), with the goal of reaching a solid B2 hiring level.
- Career Goal: Clear motivation to work in customer service, technical support, or sales within the BPO/Call Center industry.
- Required Documentation for Employment (Guatemala):
- DPI (Vigente)
- NIT / RTU actualizado
- Boleto de Ornato vigente
- Antecedentes Penales y Policiacos (solicitados al momento de aplicar a las cuentas de call center)
Über den Arbeitgeber
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Bewerbungsprozess
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
What You Will Learn & Key Focus Areas
Customer Interaction Skills: Master confident phone and chat handling, active listening, and tailored customer support techniques.
Fluency & Pronunciation: Polish your speaking clarity and professional vocabulary to easily clear language assessments.
Interview & Assessment Prep: Practice real call center interview questions, mock calls, and language evaluation tests.
Problem-Solving & De-escalation: Learn how to handle challenging customer situations and offer solutions in a fast-paced environment.
BPO Culture & Metrics: Understand call center operations, KPIs, and workplace expectations before your first day on the job.
Requirements to Join
Schedule & Modality: Availability and commitment to attend our on-site classes.
Education: Minimum High School Diploma (Diversificado / Bachillerato completado).
Starting English Level: Intermediate spoken & written English (A2), with the goal of reaching a solid B2 hiring level.
Career Goal: Clear motivation to work in customer service, technical support, or sales within the BPO/Call Center industry.
Required Documentation for Employment (Guatemala):
DPI (Vigente)
NIT / RTU actualizado
Boleto de Ornato vigente
Antecedentes Penales y Policiacos (solicitados al momento de aplicar a las cuentas de call center)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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