Internship Post-sales digital customer interactions (f/m/x)

Internship Post-sales digital customer interactions (f/m/x)

Seeing beyond - future of medical technology

For more than 100 years, ZEISS medical technology has been driving progress in ophthalmology and microsurgery. In ophthalmology, our solutions help to maintain and improve people's vision at every stage of their lives. In microsurgery, our solutions enable targeted interventions on diseased tissue so that small and sensitive organs continue to function optimally.

Medical technology from ZEISS supports medical professionals in improving the lives of patients worldwide. The fact that our actions have a direct impact on people's well-being is what drives us every day.

Your Role

Combine your studies with practical experience, contribute to exciting digital projects, and grow professionally while expanding your network.

Join our dynamic digital team and support customer platform features that improve the post-sales digital customer experience.

• Support the development of marketing and communication materials for digital post-sales features, ensuring clear and customer-oriented messaging

• Create and maintain practical how-to guides, feature documentation, and enablement content for internal teams and users

• Contribute to training concepts and rollout plans, including preparation of materials, session structures, and follow-up documentation

• Work in CRM systems to support basic updates, data maintenance, documentation, and first-level coordination topics

• Assist the team with organizational and administrative tasks, including meeting preparation, tracking activities, and coordinating input from stakeholders

• Collaborate with cross-functional colleagues to collect requirements, clarify open topics, and support smooth feature communication and adoption

• Gain hands-on experience in digital customer interactions, post-sales processes, and the practical rollout of customer-facing digital solutions

Your Profile

• Enrolled in a master’s program in marketing, business administration, communication, digital business, or a related field

• Interest in digital customer experience, post-sales processes, marketing communication, and customer-facing solutions

• Able to translate feature information into practical, user-friendly guides, training content, and communication assets

• Structured, reliable working style with strong coordination, follow-up, and stakeholder management skills

• Confident in Microsoft Office; first CRM experience is a plus

• Proactive, collaborative, and hands-on mindset, with willingness to support content and organizational topics

• Fluent in English; German language skills are an advantage

Sounds exciting? Then become part of #teamZEISS and help us shape the future! Please provide your complete application documents (CV, transcript of records).

Your ZEISS Recruiting Team: