Fraud Prevention Specialist (Backoffice)

Fraud Review Representative

Description

Position overview: We are seeking a detail-oriented Fraud Review Representative to analyze and investigate potential fraud alerts within our financial transaction system. Key responsibilities: Review and analyze alerts triggered by internal fraud prevention systems Assess customer details, transactions, and patterns to identify potential fraudulent activity Make independent decisions on alert classifications: False positive determinations Customer Agreement violations Cases requiring further investigation Confirmed fraud cases Communicate with customers to obtain additional documentation Write detailed investigation narratives Conduct thorough investigations by gathering and analyzing information. Execute account deactivations and file Suspicious Activity Reports (SARs) Review various types of fraud including scams, unauthorized transactions, and compromised accounts Label suspicious payments and escalate cases as needed Requirements: Meeting or exceeding all metrics in your current role or LOB for the last 3 months. Minimum of 95% attendance Minimum of 1 year as an employee of TELUS International. Minimum of 6 months in current position and account. No active disciplinary processes. Schedule flexibility. Core Competencies: Managing self development Embracing technology Focusing on customers Giving support Functional competencies: Strong oral/ written communication skills depending on channel supported Strong knowledge of the product/ services being supported Ability to manage multiple priorities and time effectively Ability to handle stressful situations calmly and professionally Knowledge of transaction monitoring systems is a plus Understanding of various fraud typologies is a plus Qualifications: BA/BS degree preferred, preferably in business administration, Industrial Engineering, or related careers - Desirable English - B1/B2: • Oral and written comprehension • Appropriate use of language Experience with financial fraud detection and prevention - Desirable Experience with customer due diligence processes - Desirable

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.