Fraud Investigator with Dutch and English

Deine Aufgaben

• Investigate fraud alerts from start to finish, focusing on the most urgent and high-risk cases
• Review account activity, transaction history, and user behavior to identify suspicious patterns
• Analyze cases carefully to determine what happened - whether it’s a customer error or a fraud attempt such as account takeover, identity theft, or other fraudulent activity
• Document your findings clearly so cases are properly recorded and meet internal and regulatory standards
• Escalate complex or high-risk cases to Senior Investigators when deeper investigation is required
• Work toward team performance goals, including response times, productivity, and investigation quality
• Play an important role in protecting customers and keeping digital financial services safe and trustworthy

Dein Profil

• Good understanding of common fraud types, such as Account Takeover (ATO), Identity Theft, and True Party Fraud
• Strong analytical skills with the ability to identify unusual patterns or suspicious activity
• Excellent written and verbal communication skills in Dutch, with fluency in English
• High attention to detail and a natural curiosity when investigating issues
• Ability to work effectively in a fast-paced, high-volume environment while staying organized and focused

Vergütung & Benefits

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Fully paid training
• Attractive salary
• Stable job and career development opportunities
• Work in the amazing TELUS Tower - right in the heart of Sofia
• Modern personal gym with breathtaking 360° panoramic view to fuel your wellness journey
• Vibrant chill & gaming zones to recharge and have fun
• Join our Dutch community and be part of an incredible, friendly team
• 50+ benefits and services to choose from
• Additional health insurance
• Employee Рeferral Program - Refer your friends and get an additional bonus

Über den Arbeitgeber

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Bewerbungsprozess

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.