Senior Solutions Consultant (d/f/m) - Existing Business, DACH

Senior Solutions Consultant (d/f/m) - Existing Business, DACH

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio

This role is open within our Munich office.

Bring your drive. Make a difference. Join our Solutions Engineering team at Personio and be part of something big, not just for yourself, but for your teammates and your customers.

As a Senior Solutions Consultant, you will be part of the Go To Market (GTM) organization, reporting to the Solutions Engineering Lead. You will work primarily with our German sales team on retention and expansion opportunities within our existing customer base, owning the technical strategy for cross-sell and renewals across our accounts.

You will be a trusted advisor across Sales, Product & Engineering, Customer Success, and Data Privacy, as well as a point of technical judgment for the wider SC team.

Role Responsibilities: What you'll do

• Own the technical strategy for existing-business accounts where cross-sell, renewal risk, or account complexity requires senior ownership.

• Map account whitespace, identifying where usage patterns and product gaps signal a cross-sell opportunity before the account manager or customer raises it.

• Act as the escalation point and technical decision-maker for account managers and customer success managers on product-level scoping, technical fit, and requirement validation.

• Build deep, cross-product technical mastery of Personio's suite, integrations, and security landscape, and become the go-to expert other SCs consult before escalating further.

• Lead commercial proposals and executive-level presentations for cross-sell and expansion deals, owning the ROI/TCO business case for adding new products to an existing account.

• Mentor and coach other SCs on technical positioning, discovery, and demo craft, and contribute to the team's enablement content.

• Partner with Product & Engineering to surface adoption and whitespace patterns across the existing-business portfolio, not just individual account feedback.

• Support other regions/markets as required.

• Travel to customer sites as needed (10-20% of time).

Role Requirements: What you need to succeed

• You have 3-5+ years of customer-facing experience in B2B SaaS, with meaningful track record in existing business, renewals, or expansion/cross-sell motions.

• You have a strong technical background and understanding of SaaS, IT infrastructure, integrations, and security protocols, including working knowledge of security/compliance frameworks (e.g. ISO 27001, GDPR).

• You have a track record of independently owning complex, multi-stakeholder technical evaluations for product or product-line expansion within existing accounts.

• You have experience working with HR, ITSM, ERP, or other business systems, which is a plus.

• You have experience with value engineering and ROI/TCO quantification, specifically for expansion and retention business cases, rather than net-new acquisition.

• You have experience informally leading, mentoring, or upskilling other SCs or SEs.

• You are customer-centric and commercially driven, with strong judgment on where to invest effort based on account value and expansion potential.

• You have a clear, structured communication style that adapts to executive and technical audiences alike.

• You are a native German speaker and fluent in English.

• AI Fluency: You have hands-on experience using AI to improve your workflow, and the sound judgment to know exactly when to rely on it and when to step in yourself.

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

At Personio, we value in-person collaboration while also offering flexibility. This role is office-based, with 3 days per week required in your contracted office location. The remaining days can be worked from home or in the office if you prefer. In addition, you’ll have 20 Flex Days per year to work remotely from other locations.

Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package - reevaluated each year - that includes salary, benefits, and pre-IPO equity

• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years

• Make an impact on the environment and society with 1 (fully paid) Impact Day

• Receive generous family leave, child support, mental health support, and sabbatical opportunities

• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch