Team Lead with German and English for Energy Audit Deutschland

Deine Aufgaben

• Ability to lead by example and aim to create a positive and enjoyable working environment for all team members
• Take care of escalated issues when necessary; Investigate and respond to issues raised by a client and provide timely feedback
• Meet the targets, Service Level, KPI’s, Quality, etc.
• Proactively propose improvements, optimizations and provide feedback in processes and ways of working
• Be involved in the recruitment process, training, development and engagement of the team
• Performing supervisory duties including scheduling, reporting to management, supervision, prioritizing workloads and delegating tasks

Dein Profil

• Minimum 2 years of experience in B2B Sales
• Previous leadership experience (Team Lead, Supervisor, or Senior Sales role with coaching responsibilities)
• Fluency in German and good command of English
• Strong analytical skills and KPI-driven mindset
• Excellent communication and coaching abilities
• Target-oriented, self-driven, and solution-focused approach

Vergütung & Benefits

• Work in the amazing TELUS Tower - right in the heart of Sofia
• Modern personal gym with breathtaking 360° panoramic view to fuel your wellness journey
• Vibrant chill & gaming zones to recharge and have fun
• Join our German community and be part of an incredible, friendly team
• 50+ benefits and services to choose from
• Additional health insurance
• Employee Рeferral Program: Refer your friends and get an additional bonus - plus an extra bonus if they start within 1 month!
• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Team-Based Performance Bonus: Earn additional compensation based on your team’s overall results
• Working hours: 10:00 AM to 19:00 (7:00 PM)
• Stable job and career development opportunities

Über den Arbeitgeber

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Bewerbungsprozess

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.