Customer Support Specialist | Fintech | Cork office

Deine Aufgaben

In this role as a Customer service specialist you will be at the forefront of the business, assisting customers via calls, email, and chats.

In this role in the fintech industry everyday will be a different and exciting day. You’ll be the face of one of the world’s top payment processing brands: you will help users investigate, researching and identifying issues. You will be a point of reference and trust for them. Talking on the phone or via email and chat with different people and facing different situations, you’ll have the opportunity to improve your communication and problem solving skills day by day. There will be opportunities for you to engage in projects aimed at enhancing process efficiencies and enriching the overall customer experience.

Dein Profil

• Fluent level of English
• Strong technical skills and interest in all things tech
• Friendly and communicative personality with strong customer focus
• Self-drive and result-orientated mindset
• Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones
• At least 1 year of customer support experience

Vergütung & Benefits

Salary: €29,900 gross per year + shift premium of 10% for shifts until 10pm + monthly performance bonus up to 500€

Hours of work: rotating shifts across 8am-10pm (across Mon-Sun). After successful training and onboarding period there is an option to choose 5 days or 4 day rotation (subject to change)

• Permanent employment contract
• Performance-based bonus
• Clear career progression pathways and opportunities to advance your career
• Great rewards for referring your friends
• Multilingual and multicultural work environment
• Modern office with relaxation and play areas.
• Onsite gym
• Free car parking
• Corporate Social Responsibility events and community projects
• Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
• Bike-to-work tax relief
• Pension scheme
• Maternity and paternity leave
• Access to GP care and occupational health advisor
• Subsidized canteen

You will be part of a friendly and supportive team, where colleagues and managers are always ready to lend a hand. At TELUS Digital, the well-being of our employees is a top priority. We believe in working hard while having fun and offer numerous opportunities for engagement and enjoyment in the workplace.

Über den Arbeitgeber

We are currently growing our Cork based team, supporting one of our esteemed clients, a major player in the fintech sector.

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and leading LLMs to scale their own AI from pilot to production.

Bewerbungsprozess

Apply now and if you're successful with your initial application, our Recruitment department will be in touch within 7 days.

You are not fully sure your profile matches all the requirements? We value diverse backgrounds, perspectives, and experiences as they drive innovation and creativity, so don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate.

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.