Technical Program Manager - People Systems (Fixed Term - 6 months)

About the opportunity

• Tech Product Roadmap and Execution: Contributes to roadmap creation and translates the roadmap into an execution plan. 

• User Research & Empathy: Deep-dive into the user experience. Conduct interviews and surveys across our global entities & CoEs to understand friction points and identify opportunities for improvement and automation.

• Own Metrics & Performance: Establish and monitor success metrics and KPIs related to system performance, customer satisfaction, and business impact. Use data-driven insights to guide product decisions and iteration.

What you need to be successful

• 4+ years of product/ project/program management experience with a demonstrable track record of delivering complex technical and data-driven products at large scale & achieving tangible results.

• Data fluency and experience working hand in hand with engineers, data scientists or analysts; Strong analytical mindset and a passion for digging deep into complex problems to find scalable solutions. 

• Previously owned tech/ AI roadmap and execution of a cross-functional team with experience in managing senior stakeholders; Proven ability to translate diverging business needs into impactful tech and data product solutions. 

• Exceptional communication and senior stakeholder management skills, proven by the ability to drive alignment and shared objectives across multiple cross-functional, global teams (including data science, engineering, and diverse brand stakeholders).

• High degree of autonomy and reliability in execution, with a strong sense of ownership over long-term OKRs and the ability to transform complex challenges into clear, actionable product plans.

Who we are

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.

What's in it for you

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym 

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivalled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience - just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.