Customer Support Representative with Czech and English I E-mobility Project

Customer Support Representative with Czech and English I E-mobility Project

Role Overview

As a Customer Support Representative, you will be responsible for delivering high-quality support to customers via inbound channels (voice and email). The role focuses on handling billing, account-related inquiries, and other customer service topics, ensuring a smooth and positive customer experience.

We offer:

• Opportunity to collaborate with leading business partners
• Comprehensive product training and intensive onboarding
• Internal training and opportunities for further education
• Excellent office connection with public transportation due to the location
• Modern office in the Olivia Business Centre complex with modern workspaces, free drinks, and fruits
• Private medical care
• Multisport card
• Subsidy for glasses
• Subsidy for online courses (language learning, hobbies, self-development)
• Opportunity to receive an additional bonus of 1500 PLN for referring a friend to work. The bonus will be paid after the probation period and meeting the program conditions
• Relocation program

Key Responsibilities

• Handle inbound customer interactions via phone and email in a professional and timely manner
• Provide support on billing, invoices, and payment-related inquiries
• Assist customers with account-related topics and general service requests
• Investigate and resolve customer issues by collaborating with internal teams when needed
• Ensure accurate documentation of all interactions in internal systems
• Maintain a high level of customer satisfaction through proactive communication and problem-solving
• Follow internal processes and client guidelines to ensure service quality and compliance
• Identify recurring issues and contribute to continuous improvement initiatives

Requirements

• Language skills: C1 in Czech language + B2 English
• Strong communication skills (both written and verbal)
• Good PC skills, including MS Office package
• Previous experience in customer service is preferred
• Experience in contract/account management is a plus
• Experience with billing, invoicing, or payment processes is an advantage
• Proactive mindset and customer-oriented approach
• Strong organizational skills and ability to work independently
• Availability for shift work Monday through Friday from 8:00 a.m. to 8:00 p.m.
• Ability to work from the office in Gdańsk
• Ability to work full-time

Apply now and become part of our team! Our Talent Acquisition team will be happy to answer your questions at +48-58-746-90-71. Send us your application using the 'Apply' button.

About us:

Excellent customer service is our passion - in 2020, Competence Call Center merged with TELUS Digital and is now part of the company. Since then, 70,000 team members have been providing excellent customer service in over 50 languages for international and well-known partners.

Equal Opportunity Employer

TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified. Please indicate in your application if you have any special needs.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.