Das könntest du laut kununu User:innen als Softwareentwickler:in in Dienstleistung verdienen
Der Stellenanzeigentext wurde mithilfe von kununu intelligence (ki) analysiert und strukturiert.
Deine Aufgaben
- Serve as the main point of contact for customers, offering expert technical guidance on internet, TV, and phone services.
- Diagnose and resolve technical issues related to connectivity, equipment, or service disruptions efficiently.
- Maintain a high level of communication with peers to ensure consistency in troubleshooting and escalations.
- Develop and maintain strong relationships with customers, understanding their technical needs and challenges.
- Monitor customer interactions proactively, identifying opportunities to improve their service experience.
- Collect and analyze customer feedback to contribute to technical process improvements.
- Pivot to assisting queues with more complex technical requests when priority queues are empty, or as needed.
- Work closely with the management team to monitor, manage, and recover technical support backlogs.
- Conduct regular follow-ups with customers to ensure their technical issues are fully resolved.
- Collaborate with Support and Technical teams to address customer needs and enhance service reliability.
Über den Arbeitgeber
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Bewerbungsprozess
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Description
Key Responsibilities
Serve as the main point of contact for customers, offering expert technical guidance on internet, TV, and phone services.
Diagnose and resolve technical issues related to connectivity, equipment, or service disruptions efficiently.
Maintain a high level of communication with peers to ensure consistency in troubleshooting and escalations.
Develop and maintain strong relationships with customers, understanding their technical needs and challenges.
Monitor customer interactions proactively, identifying opportunities to improve their service experience.
Collect and analyze customer feedback to contribute to technical process improvements.
Pivot to assisting queues with more complex technical requests when priority queues are empty, or as needed.
Work closely with the management team to monitor, manage, and recover technical support backlogs.
Conduct regular follow-ups with customers to ensure their technical issues are fully resolved.
Collaborate with Support and Technical teams to address customer needs and enhance service reliability.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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