TUI Hotel or Service Support Rep | EU Nationals | Work Abroad

Hotel or Service Reps

Are you ready to embark on an exciting journey in the world of travel and tourism? Combine your passion for travel with work, creating unforgettable moments as one of our digitally savvy and helpful Hotel or Service Reps.

If you've got an EU passport, you're willing to relocate for the summer season, and you speak English (plus ideally one of the following languages: Czech, Danish, Dutch, Dutch and French, Finnish, German, Polish or Norwegian.), then keep reading!

Please note; If you speak Czech, Danish, Polish, Swedish, or English only, you must be at least 21 years old and have a valid manual driver´s licence to be considered for the positons currently available.

ABOUT OUR OFFER

• Attractive Package: Enjoy a competitive monthly take-home net salary of 850 € to 1005€ + extra commision of 400-500€ gross per month with no upper limit.
• Learning & Development: Paid training days, plus free access to the TUI Learning Hub and language lessons to help you grow your skills.
• Health Insurance & Accommodation: Private health insurance with Allianz or Sanitas, plus accommodation with your own private bedroom and all bills covered.
• Community & Purpose: Get involved in meaningful charity and sustainability initiatives through the TUI Care Foundation, with access to the WeCare Team and a 24/7 Wellbeing Hub.
• We've got the essentials covered: We'll arrange your return flights, company iPad and uniform, plus we'll cover the costs and guide you through VISA / work permits, background and/or medical checks.
• Career Growth: Seasonal or permanent contracts available, with optional winter opportunities and tailored career development pathways.
• Broaden Your Network: Collaborate with international colleagues, work on global projects, and gain valuable intercultural experience.

ABOUT THE JOB

• You'll create special moments for our guests, making them feel welcome and happy while building a strong connection with each one.
• Engaging with guests from around the world, you'll identify their needs and offer tailored recommendations that enhance their experience.
• Hotel Reps will promote and sell our experiences effectively to match our products with guests' preferences, aiming to exceed sales targets and boost revenue while being prepared to handle changes and challenging situations.
• Service Support Reps will effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalisations, ensuring guests receive appropriate care and help through face-to-face interactions when needed.
• Collaborating with colleagues, teams, suppliers and partners from all over the world, you'll embrace our diverse TUI culture.
• You'll monitor progress with sales and/or service updates, as well as guest feedback, celebrating successes in meeting targets, solving problems and providing great service.

ABOUT YOU

• You hold a valid EU passport and are willing to relocate for the duration of the summer season.
• You have a valid manual driving licence and are at least 21 years of age.
• You speak English fluently plus ideally one of the following languages: Czech, Danish, Dutch, Dutch and French, Finnish, German, Polish or Norwegian.
• You're a friendly and empathetic person who naturally connects with people, making them feel welcomed and supported while going above and beyond to create unforgettable experiences.
• As a quick learner, you're ready to master the technology and tools needed for the role, embracing new knowledge and feedback with enthusiasm about our amazing products and services.
• Hotel Reps are highly motivated, target-driven people with a positive mindset towards achieving results, dedicated to caring for customers and selling products that match their needs.
• Service Support Reps excel in fast-paced and dynamic environments, using multitasking and organisational skills to handle a variety of guest interactions and responsibilities seamlessly.
• You turn challenges into opportunities and remain calm under pressure, proactively identifying and resolving issues creatively before they escalate.
• Communicating clearly and effectively, you can adjust your style to fit the situation, keeping interactions positive and presenting confidently in front of an audience.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We're committed to supporting candidates with disabilities and impairments, so if you require any support, please do let us know.