Customer Service Specialist (all genders)

About our Business Department

In our Business unit, ideas don't stay ideas for long.
We work on what moves ABOUT YOU forward. From strategy to day-to-day operations, from numbers to people. We sit close to the core of the company, connecting the dots, making sense of the data, and turning plans into action.
Business here means understanding how everything links together. It means making decisions. A lot of them. And those decisions set the direction.

What To Expect

• You will solve complex customer inquiries, claims, and high-level complaints via email with absolute autonomy and zero direct phone contact as true Last-Level Support
• Root out issues using extended system permissions and collaborate directly with key internal partners across Finance, Tech, and Legal to craft sustainable solutions
• Turn everyday case insights into action by driving continuous improvements alongside cross-functional teams
• Partner with our QA team to monitor, evaluate, and elevate the performance standards of our external partners
• Build and maintain clear English-language documentation to ensure critical operational insights are captured and shared seamlessly across the team
• Take full accountability for special initiatives, complex edge cases, and high-visibility projects from day one

Who You Are

• Customer support experience is a plus, but motivated career-changers with strong problem-solving skills are very welcome
• Practical mindset and logical thinking count more than formal degrees or qualifications
• Sharp analytical skills with a knack for deep-dive 'detective work' and quick tool adoption
• Strong written communication and service mindset for smooth internal collaboration
• High initiative, structured working style, and hands-on attitude
• Business-fluent German and English skills (written and spoken)
• Collaborative team player who stays calm under pressure