Das könntest du laut kununu User:innen als Customer Service Manager:in bei DSV Deutschland verdienen
Job Req Number: 131736
Arbeitszeitmodel: Vollzeit
Division: DEU - Schenker Deutschland AG (Road)
Standort: Hamburg
Manager:
Bewerbungsfrist:
- Financial Benefits: Capital-forming benefits, company pension scheme, employee discounts, DSV employee card with a monthly net credit, job bike, anniversary payments
- Health and Mobility: Supplementary health insurance (depending on division), screen work glasses, group accident insurance
- Onboarding: Extensive onboarding with an individual training plan
- Team: A great, dedicated, and motivated team, flat organizational structures, and an open working atmosphere
- Variety: A diverse range of tasks with significant decision-making freedom at a global player
- Flexibility: A modern workplace including a transparent flexitime policy.
- Development: Regular training and development programs, e‑learning offerings, and initiatives such as Talents@DSV to keep your skills up to date. Tailored development programs are also possible.
Job Purpose:
“You can make the difference in the partnership between the customer and DSV.”
Bérke Seelen, Senior Manager, European Road Control Tower
As a Customer Solution Manager in DSV’s Road Control Tower, you are at the centre of the relationship between our customers and our organisation. You bring people together across operations, commercial teams and markets to solve complex challenges, strengthen performance and turn agreements into solutions that work in practice.
Working across customer management, Road operations and solution development, you will be close to the decisions that matter. You will turn customer requirements and performance insights into practical improvements, bringing colleagues and customers together to deliver results across internal markets.
Grow through ownership and influenceYou will join the Contract Management team within the Road Control Tower organisation, which serves as the strategic customer interface for some of DSV's most important Road Logistics customers.
This is an opportunity to expand your scope through international customer exposure, cross-functional collaboration and real accountability. You will have the freedom to influence solutions, challenge constructively and help shape both the customer experience and DSV’s performance.
What you bring:You combine strong customer focus with commercial awareness and the ability to navigate complex stakeholder environments.
We are looking for someone with:
- Several years (5-10 years) of relevant experience in transport, logistics, supply chain, customer solutions, account management, or contract management
- Strong knowledge of Road Freight operations and international transport networks
- Experience managing strategic customer relationships or portfolios
- The ability to influence stakeholders at different organisational levels
- Strong analytical skills and confidence working with KPIs, performance metrics and operational data
- Experience driving continuous improvement
- A solution-oriented mindset with the confidence to challenge constructively
- Strong Excel and data interpretation capabilities
- Excellent communication skills in English.
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