Customer Care Representative- Entry Portuguese

Customer Care Representative- Entry (Portuguese) Epic Games 

***Applicants should be available and willing to work on site.***

Position overview:

For over 30 years, Epic Games has been a global leader in interactive entertainment, creating award-winning games and technology that empowers others to create visually stunning 3D content that brings environments to life like never before. The company is the creator of Fortnite, one of the world's most influential games, and also operates a portfolio of titles including Rocket League and Fall Guys.

Epic runs the Epic Games Store, a digital storefront dedicated to empowering developers through a fairer revenue model and providing gamers with a premium destination for PC gaming. Powering these experiences is the Unreal Engine, the industry-standard tool for building high-fidelity, interactive experiences for PC, console, mobile, and VR. This technology has been widely embraced by content creators across a variety of industries, including media and entertainment, automotive, and architectural design.

Through the synergy of Fortnite, Unreal Engine, the Epic Games Store, and Epic Online Services, Epic Games provides a comprehensive, end-to-end digital ecosystem that allows developers and creators worldwide to build, distribute, and operate games and other immersive content on a global scale.

Key responsibilities:

The Customer Care Representative- Entry Epic Games is responsible for providing high-quality support to the Epic Games community via email and chat. The role involves guiding players through various issues and support needs to ensure a positive Player Experience, utilizing established processes and guidelines to guarantee that all players receive consistent and accurate assistance.

Requirements:

• Meeting or exceeding all metrics in your current role for the last 3 months
• Minimum of 95 % attendance.
• Minimum of 3 months as a TELUS International employee.
• Minimum of 3 months in the current position and current account.
• Schedule flexibility - Required.
• No active disciplinary processes.
• Work onsite with work from home potential based on performance after 3 months in production

Core Competencies:

• Managing self development
• Embracing technology
• Focusing on customers
• Giving support

Functional competencies:

• Minimum typing of 40 words per minute
• Successfully complete grammar and punctuation tests.
• Strong communication skills

Qualifications:

• English - B1+/B2:

• Oral and written comprehension (Grammar)

• Appropriate use of language

• Portuguese - B2 :

• Oral and written comprehension.

• Appropriate use of language.

• Experience in Gaming Accounts - Desirable.

If you have questions or comments about this open position write to:

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.