Mobile Services Support Specialist (FR-ENG)

Deine Aufgaben

• Provide customer support in French and English for mobile services, including account management, billing inquiries, troubleshooting, and technical assistance.
• Assist customers in setting up mobile devices, managing mobile plans, and understanding mobile features.
• Troubleshoot technical issues related to mobile devices, apps, and network connectivity.
• Educate customers on mobile service options, billing details, and usage.
• Resolve escalated issues and provide timely solutions to ensure customer satisfaction.
• Document customer inquiries, issues, and resolutions in the customer management system.
• Stay updated on the latest trends in mobile services, devices, and technologies to provide accurate and relevant information to customers.
• Collaborate with internal teams to resolve complex customer concerns and enhance service delivery.
• Provide proactive outreach to customers for account management, new service offerings, and product updates.

Dein Profil

Education: High school diploma or equivalent

Experience: Previous experience in customer service, mobile services, or technical support preferred.

Languages: Fluency in French and English is required, with advanced verbal and written communication skills in both languages.

Skills:

• Strong understanding of mobile services, devices, and troubleshooting techniques.
• Excellent communication skills and ability to explain technical information clearly to customers.
• Proficiency in customer service software, mobile service platforms
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage inquiries in a fast-paced environment.

Other: Availability to work flexible shifts, including evenings, weekends, and holidays.

Vergütung & Benefits

• Competitive salary and benefits package.
• Career growth opportunities in mobile services and customer support.
• A dynamic and inclusive work environment.
• Professional development programs to enhance skills in mobile technology and customer service.

Über den Arbeitgeber

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Bewerbungsprozess

If you are passionate about mobile technology and providing exceptional multilingual customer service, we encourage you to apply today!

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.