After Sales Management Specialist m/f/d

At CANCOM, you can expect an innovative, agile and sustainable environment. More than 4,000 employees work every day to improve collaboration and exchange in various areas of life with the help of modern IT solutions. Do you want to be a part of it and take the next step in your career? Why don't you become part of our Digital Journey. We are looking forward to people from a wide range of disciplines who are open to new things, have innovative ideas and want to advance goals together as a team.

• Primary point of contact for customers in the after-sales environment
• Handling service requests, complaints, and RMA cases
• Ensuring prompt and professional customer communication phone, email, ticket system
• Coordinating replacement, repair, and return processes
• Managing and monitoring all after-sales processes
• Ensuring SLA compliance and service quality
• Analyzing service cases and identifying optimization measures

• Successfully completed commercial or technical training
• Professional experience in customer service, after-sales service, or complaint management is desirable
• Strong customer and service orientation
• A structured, independent, and solution-oriented approach to work
• Strong communication skills and a confident and friendly demeanor
• Organizational skills and the ability to coordinate multiple tasks simultaneously
• Proficiency in MS Office and, ideally, experience with ERP or ticketing systems, as well as SAP and ServiceNow
• Good written and spoken German; knowledge of English is a plus

• Flexible working hours and mobile office in coordination with the manager
• State-of-the-art equipment including company phone, which may also be used privately
• Discounts thanks to the 'Corporate Benefits' portal
• Bike leasing
• Free beverages & vitamins fruit
• Further training opportunities
• Employee events

Paul Hofmann
Recruiting Consultant

+49 89 540 54-5454

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