Wer wir sind
We are experts in one of the world's fastest growing sector - Global shopping.
Global Blue pioneered the concept of Tax Free Shopping 40 years ago. Through continuous innovation, it has become the leading strategic technology and payments partner, empowering merchants to capture the growth of international shoppers.
The Group connects all stakeholders involved in the international shopping ecosystem, helping:
- More than 29 million international shoppers receive a seamless and personalised shopping experience, enabling them to claim back the VAT on their eligible purchases when they shop abroad and to pay in their home currency at a guaranteed best rate,
- More than 300,000 points of sale, including leading department stores and luxury brands, identify growth opportunities through smart data and intelligence solutions, increase footfall through data-driven marketing solutions and convert traffic into merchant revenue through innovative in-store technologies,
- More than 50 acquirers, at over 150,000 points of interaction, benefit from additional revenue streams and offer merchants and travellers Dynamic Currency Conversion options and other Added-Value Payment Solutions,
- Customs & authorities in more than 40 countries increase country attractiveness and ensure a secure and compliant Tax Free Shopping scheme.
In the financial year ending 31 March 2019, Global Blue processed 36 million Tax Free Shopping transactions with a total value of €18.2 billion sales in store, and 28 million Added-Value Payment Solutions transactions with a total value of €4.4 billion sales in store.
Global Blue has over 2,000 employees in 51 countries.
For more information, visit http://www.globalblue.com/corporate/
Our Team in Vienna
We're building something great at Global Blue. Our business is in a period of rapid growth fueled by the explosion of international leisure travel. With technology at the very heart of what we do, we're investing in the best and brightest people to modernise our core systems, introduce new products and develop program that meet traveler and merchant demand.
Our office in Austria is the world wide technology hub for Global Blue and the central Shared Service Center for European region. We have been investing significant funds into the technical and staff related development, and with 350 employees, it stands out as the biggest and most important office for the future of Global Blue.
With millions of travellers enjoying our services across the globe on a recurring basis, a career in our team offers countless ways to make an impact in servicing one of the world's most exciting and visible sectors.
Produkte, Services, Leistungen
Tax Free Shopping
We empower merchants to capture the growth of international shoppers through Tax Free Shopping (TFS) technology solutions.
Tax Free Shopping enables international shoppers to claim back the VAT on their eligible purchases when they shop abroad.
A typical Tax Free Shopping journey begins with the international shopper purchasing goods in a store, with VAT included in the price, and follows three steps:
- The issuing of a Tax Free form at the point of sale
- The validation of the Tax Free form by Customs when the shopper leaves the country
- The refund of the VAT to the shopper once the transaction is validated
At the centre of the international shopping ecosystem, we have developed different expertise that include technology to improve efficiency in the store, Smart Data & Business Intelligence to identify International Shoppers growth’s opportunity, Targeted Marketing Solutions to increase footfall, Sales techniques and smart Technology to convert footfall into sale, and personalized customer journey to enhance performance.
Thanks to this expertise, we provide:
- For international shoppers: incremental purchasing power from the VAT refund as well as a seamless and personalised shopping experience.
- For merchants: incremental sales from international shoppers, increased brand awareness abroad, an easy process to issue Tax Free transactions and additional revenue streams.
- For Customs & Authorities: increased country attractiveness, higher security and fully-compliant operations in countries where the Tax Free Shopping scheme is digitalized.
Added-Value Payment Solutions
We partner with acquirers to serve merchants and empower them to propose to International Shoppers smart Payment Solution.
Our Added-Value Payment Solutions portfolio comprises Currency Conversion Solutions and Smart Payment Solutions.
- Our Currency Conversion Solutions include Dynamic Currency Conversion (DCC) at points of sale (POS), on e-commerce platforms and ATMs, as well as Multi-Currency Pricing options on e-commerce platforms.
- Our Smart Payment Solutions include points of sale and e-commerce Gateways, Tokenization Solutions and Financial Processing.
Our Currency Conversion Solutions allow international shoppers to choose between making payments in their home currency at the best exchange rate guaranteed, or in the local currency at over 150,000 points of interaction, including shops and ATMs, or when shopping online.
We offer acquirers a full suite of Smart Payment Solutions so they can offer the best consumer payment experience to their merchants.
Perspektiven für die Zukunft
Global Blue aims to optimise the existing tax refund and payment processes to ensure international travellers have the ultimate shopping experience.
Shopping is a fulfilling and recreational activity that international travellers look forward to and that represents an integral part of their journey abroad.
We aim to optimise the existing tax refund and payment processes to ensure these international travellers have the ultimate shopping experience.
Our mission is to empower merchants to capture the growth of international shoppers. As a strategic technology and payments partner, we offer a compelling value proposition connecting all stakeholders worldwide.
OUR KEY DIFFERENTIATORS
- We are customer-centric: by listening closely to our partners, we co-build the solutions needed to efficiently connect all stakeholders at each stage of the shopping journey.
- We innovate through technology: supported by a fully integrated in-house technology platform, we offer scalable and agile solutions to meet all our stakeholders’ needs.
- We leverage our unique data-set and digital marketing capabilities: by combining extensive data with third-party partners, we provide brands with complete visibility on their activities, as well as delivering tailored recommendations and tools to increase footfall and revenue.
- We deliver the best international shopping experience: through a range of digital and physical touchpoints, we deliver a seamless and personalised shopping experience to all nationalities and age groups.
- We believe in proximity: thanks to our dedicated teams at all touchpoints, we support our clients whenever and wherever they need us.
- We ensure compliance: we continuously monitor legal changes and adapt our processes to guarantee that payment and shopping journeys are reliable, secure and compliant.