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Global Blue Service Company 
Austria
als Arbeitgeber

Mitarbeiterzufriedenheit

    • 3,1Gehalt/Sozialleistungen
    • 2,8Image
    • 2,6Karriere/Weiterbildung
    • 3,0Arbeitsatmosphäre
    • 2,7Kommunikation
    • 3,8Kollegenzusammenhalt
    • 3,1Work-Life-Balance
    • 2,9Vorgesetztenverhalten
    • 3,3Interessante Aufgaben
    • 3,3Arbeitsbedingungen
    • 2,8Umwelt-/Sozialbewusstsein
    • 3,5Gleichberechtigung
    • 3,6Umgang mit älteren Kollegen

Unternehmen werden auf kununu in 13 verschiedenen Faktoren aus 4 Kategorien bewertet. Seit 2008 haben 106 Mitarbeiter und Bewerber diesen Arbeitgeber mit durchschnittlich 3,1 Punkten bewertet.

Alle 106 Bewertungen entdecken

Unternehmensinfo

Wer wir sind

About Us

We are experts in one of the world's fastest growing sector - Global shopping.

Global Blue pioneered the concept of Tax Free Shopping 40 years ago. Through continuous innovation, it has become the leading strategic technology and payments partner, empowering merchants to capture the growth of international shoppers.

The Group connects all stakeholders involved in the international shopping ecosystem, helping:

  • More than 29 million international shoppers receive a seamless and personalised shopping experience, enabling them to claim back the VAT on their eligible purchases when they shop abroad and to pay in their home currency at a guaranteed best rate,
  • More than 300,000 points of sale, including leading department stores and luxury brands, identify growth opportunities through smart data and intelligence solutions, increase footfall through data-driven marketing solutions and convert traffic into merchant revenue through innovative in-store technologies,
  • More than 50 acquirers, at over 150,000 points of interaction, benefit from additional revenue streams and offer merchants and travellers Dynamic Currency Conversion options and other Added-Value Payment Solutions,
  • Customs & authorities in more than 40 countries increase country attractiveness and ensure a secure and compliant Tax Free Shopping scheme.

In the financial year ending 31 March 2019, Global Blue processed 36 million Tax Free Shopping transactions with a total value of €18.2 billion sales in store, and 28 million Added-Value Payment Solutions transactions with a total value of €4.4 billion sales in store.

Global Blue has over 2,000 employees in 51 countries.

For more information, visit http://www.globalblue.com/corporate/

Our Team in Vienna

We're building something great at Global Blue. Our business is in a period of rapid growth fueled by the explosion of international leisure travel. With technology at the very heart of what we do, we're investing in the best and brightest people to modernise our core systems, introduce new products and develop program that meet traveler and merchant demand.

Our office in Austria is the world wide technology hub for Global Blue and the central Shared Service Center for European region. We have been investing significant funds into the technical and staff related development, and with 350 employees, it stands out as the biggest and most important office for the future of Global Blue.

With millions of travellers enjoying our services across the globe on a recurring basis, a career in our team offers countless ways to make an impact in servicing one of the world's most exciting and visible sectors.

Produkte, Services, Leistungen

Tax Free Shopping
We empower merchants to capture the growth of international shoppers through Tax Free Shopping (TFS) technology solutions.

Tax Free Shopping enables international shoppers to claim back the VAT on their eligible purchases when they shop abroad.

A typical Tax Free Shopping journey begins with the international shopper purchasing goods in a store, with VAT included in the price, and follows three steps:

  1. The issuing of a Tax Free form at the point of sale
  2. The validation of the Tax Free form by Customs when the shopper leaves the country
  3. The refund of the VAT to the shopper once the transaction is validated

At the centre of the international shopping ecosystem, we have developed different expertise that include technology to improve efficiency in the store, Smart Data & Business Intelligence to identify International Shoppers growth’s opportunity, Targeted Marketing Solutions to increase footfall, Sales techniques and smart Technology to convert footfall into sale, and personalized customer journey to enhance performance.

Thanks to this expertise, we provide:

  • For international shoppers: incremental purchasing power from the VAT refund as well as a seamless and personalised shopping experience.
  • For merchants: incremental sales from international shoppers, increased brand awareness abroad, an easy process to issue Tax Free transactions and additional revenue streams.
  • For Customs & Authorities: increased country attractiveness, higher security and fully-compliant operations in countries where the Tax Free Shopping scheme is digitalized.

Added-Value Payment Solutions

We partner with acquirers to serve merchants and empower them to propose to International Shoppers smart Payment Solution.

Our Added-Value Payment Solutions portfolio comprises Currency Conversion Solutions and Smart Payment Solutions.

  • Our Currency Conversion Solutions include Dynamic Currency Conversion (DCC) at points of sale (POS), on e-commerce platforms and ATMs, as well as Multi-Currency Pricing options on e-commerce platforms.
  • Our Smart Payment Solutions include points of sale and e-commerce Gateways, Tokenization Solutions and Financial Processing.

Our Currency Conversion Solutions allow international shoppers to choose between making payments in their home currency at the best exchange rate guaranteed, or in the local currency at over 150,000 points of interaction, including shops and ATMs, or when shopping online.

We offer acquirers a full suite of Smart Payment Solutions so they can offer the best consumer payment experience to their merchants.

Perspektiven für die Zukunft

Global Blue aims to optimise the existing tax refund and payment processes to ensure international travellers have the ultimate shopping experience.

OUR MISSION
Shopping is a fulfilling and recreational activity that international travellers look forward to and that represents an integral part of their journey abroad.

We aim to optimise the existing tax refund and payment processes to ensure these international travellers have the ultimate shopping experience.

Our mission is to empower merchants to capture the growth of international shoppers. As a strategic technology and payments partner, we offer a compelling value proposition connecting all stakeholders worldwide.

OUR KEY DIFFERENTIATORS

  • We are customer-centric: by listening closely to our partners, we co-build the solutions needed to efficiently connect all stakeholders at each stage of the shopping journey.
  • We innovate through technology: supported by a fully integrated in-house technology platform, we offer scalable and agile solutions to meet all our stakeholders’ needs.
  • We leverage our unique data-set and digital marketing capabilities: by combining extensive data with third-party partners, we provide brands with complete visibility on their activities, as well as delivering tailored recommendations and tools to increase footfall and revenue.
  • We deliver the best international shopping experience: through a range of digital and physical touchpoints, we deliver a seamless and personalised shopping experience to all nationalities and age groups.
  • We believe in proximity: thanks to our dedicated teams at all touchpoints, we support our clients whenever and wherever they need us.
  • We ensure compliance: we continuously monitor legal changes and adapt our processes to guarantee that payment and shopping journeys are reliable, secure and compliant.

Kennzahlen

Mitarbeiter350

Social Media

Was wir bieten

Benefits

Die folgenden Benefits wurden am häufigsten in den Bewertungen von 97 Mitarbeitern bestätigt.

  • Gute VerkehrsanbindungGute Verkehrsanbindung
    68%68
  • DiensthandyDiensthandy
    67%67
  • Flexible ArbeitszeitenFlexible Arbeitszeiten
    61%61
  • InternetnutzungInternetnutzung
    60%60
  • BetriebsarztBetriebsarzt
    56%56
  • Mitarbeiter-EventsMitarbeiter-Events
    42%42
  • HomeofficeHomeoffice
    36%36
  • Mitarbeiter-RabattMitarbeiter-Rabatt
    29%29
  • Gesundheits-MaßnahmenGesundheits-Maßnahmen
    27%27
  • BarrierefreiBarrierefrei
    26%26
  • EssenszulageEssenszulage
    22%22
  • KantineKantine
    15%15
  • FirmenwagenFirmenwagen
    12%12
  • ParkplatzParkplatz
    11%11
  • Mitarbeiter-BeteiligungMitarbeiter-Beteiligung
    10%10
  • CoachingCoaching
    9%9
  • Betriebliche AltersvorsorgeBetriebliche Altersvorsorge
    3%3
  • Hund erlaubtHund erlaubt
    1%1

Was Global Blue Service Company Austria über Benefits sagt

Global Blue offers a fast-paced, team environment. You will receive an outstanding total compensation and performance-related salary plan depending on your professional and personal qualifications. As we believe your compensation goes beyond your pay check, we offer a competitive salary plus yearly bonus, as well as a wide range of other perks and benefits:

  • Work in fast growing international company
  • Most state of the art office environment, with excellent access for public transport
  • Open-minded and multi-cultural environment
  • Inspiring colleagues from many different countries
  • Benefits such as wellbeing, flexible working time, mealvouchers, discounts etc.
  • Employee referral program
  • Teambuilding, Team events, Christmas Party

Was macht es besonders, für uns zu arbeiten?

Global Blue, with 1900 employees in 53 countries and over 300.000 merchants worldwide is a international company that understands and lives multicultural spirit.

With more than 35 different nationalities in our Rivergate office in Vienna, you have to opportunity to work on cutting-edge technology projects with colleagues from around the world and office locations throughout Europe and Asia.

But see for yourself and apply for an invitation to our Rivergate office.

Wen wir suchen

Gesuchte Qualifikationen

Our business has gone through a period of rapid growth and with technology at the very heart of what we do, we're investing in the best and brightest people to help scale our products and processes. Following agile methodology, we're looking for team-oriented people who think outside the box and thrive in a creative, collaborative environment.

We're hiring across our whole Technology, Engineering, Product Management, Finance, Marketing and Commercial team so whether you're a world class Architect, superstar Developer, QA Engineer or you have strong analytical skills with focus on finance and accounting, you´ll find opportunities for growth and development within our exciting and innovative structure.

With millions of travellers using our services across the globe every year, a career in our company offers countless ways to make an impact in one of the world's most exciting sectors.

Für Bewerber

Hilfreiche Informationen zum Bewerbungsprozess bei Global Blue Service Company Austria.

  • Lukas Grohmann

    Human Resources Manager Austria & Germany

    lgrohmann@globalblue.com

    +43 / 664 / 142 84 81

  • A Recruitment process is like a competition.
    To be recognized, you need to make sure that your application is not one of many fish in the sea.

    We suggest that candidates prepare their professional CV with a meaningful motivational letter, highlighting their unique suitability for the job as that is what companies are looking for in a review stage. Application documents should be free of grammar or spelling mistakes and not raising more questions than necessary – so if there are any gaps in the employment history, a brief explanation is highly appreciated.

    If invited for the interview, we advise candidates to do their own research about the company. For international candidates we additionally recommend to reflect on the cost of living, taxes and the market as relocation is always a big change.

    We consider an interview to be an open discussion at eye level, where we are able to assess both professional and personal fit. This is also an opportunity for candidates to get their questions answered, helping them to see if the job really fits their expectations.

    Because we believe that the hiring process should be a “win-win” deal for both sides!

  • As we are an international company, English is our corporate language used for communication as well as documentation.
    Therefore, we require our candidates to provide their updated CV in English.

    For better management of the recruitment process, all applications need to be submitted via our external career site, which is regularly updated with current vacancies: https://globalblue.wd3.myworkdayjobs.com/External/jobs

Standort

Was Mitarbeiter sagen

Was Mitarbeiter gut finden

constant evolution of the business keeps it very interesting from a technologically
Bewertung lesen
Für eine Firma die angefangen hat vor 5 jahren die gesamte IT zu insourcen macht Sie sich nicht schlecht. Bei so vielen neuen Mitarbeitern in so kurzer Zeit muss man sich als Arbeitgeber erst mal finden... die Firma ist aber auf dem richtigen Weg und das ist das wichtigste.
Bewertung lesen
The office is very big with an open and friendly atmosphere and the colleagues were always very helpful and friendly. I was also impressed by how multinational the office and its employees were. In general, I had a great experience at the company and was able to learn a lot from it.
Bewertung lesen
interkulturell, viele Personen von vielen Ländern. Man lernt ganz viele verschiedene Kulturen lernen
Internationales Umfeld, engagierte und freundliche Kollegen.Outcome-oriented
Was Mitarbeiter noch gut finden? 47 Bewertungen lesen

Was Mitarbeiter schlecht finden

Disrespect the law (Kurzarbeit overtime situation). Managers don't look at the needs of their people.
Bewertung lesen
Großraumbüro, mangelnde technologische Inovationen
Bewertung lesen
Ich will einen neuen Job!!!!
Bewertung lesen
Sollte mehr in neuen Technologien und Stabilisierung existierender Produkte investieren als immer wieder neue Produkte mit knappen Deadlines zu pushen.
Bewertung lesen
Resources are not efficiently distributed; there are more resources where it is not needed and less where it is required more.
Bewertung lesen
Was Mitarbeiter noch schlecht finden? 42 Bewertungen lesen

Verbesserungsvorschläge

Look at the people working with you. They are your most important asset. But you see them as workforce rather than people therefore they won't stay long nor perform very well.
Bewertung lesen
Mehr auf die Meinungen von Mitarbeitern einzugehen
Bewertung lesen
Idea pool is an option. Sometimes, the inexperienced and young ones can also provide ideas that can contribute to a bigger strategy.
Recognition for performance is a thing that recently started in some departments, but not all. This may negatively impact in the departments where they are not recognized or appreciated for their hard work.
Bewertung lesen
communicate more to the people, communicate faster that is really important for us. some more training for managers so they also communicate better. Teach people to say hello or good morning, it is really annoying when no one says that. organize more events for all people.
Bewertung lesen
Unprofessional and unethical management, no innovation, bad resource planning and locating. Slow moving company.
Bewertung lesen
Was Mitarbeiter noch vorschlagen? 41 Bewertungen lesen

Bester und schlechtester Faktor

Am besten bewertet: Kollegenzusammenhalt

3,8

Der am besten bewertete Faktor von Global Blue Service Company Austria ist Kollegenzusammenhalt mit 3,8 Punkten (basierend auf 28 Bewertungen).


Awesome, solution oriented and mostly fun - unless there are conflicts created by management.
4
Bewertung lesen
Very international environment, colleagues supportive and collaborative culture
5
Bewertung lesen
Within the smallest teams it's working fine. But on a company level the left hand doesn't know what the right one does.
2
Bewertung lesen
Der Zusammenhalt und die Zusammenarbeit funktioniert sehr gut.
Good in terms of individual department, but kind of lacks in terms of an organization.
4
Bewertung lesen
Was Mitarbeiter noch über Kollegenzusammenhalt sagen? 28 Bewertungen lesen

Am schlechtesten bewertet: Karriere/Weiterbildung

2,6

Der am schlechtesten bewertete Faktor von Global Blue Service Company Austria ist Karriere/Weiterbildung mit 2,6 Punkten (basierend auf 27 Bewertungen).


There are opportunities to climb the ladder but there is for sure no education going on. Heard of no one actually going for any training or something similar.
1
Bewertung lesen
Es werden einige Trainings von der Firma angeboten, allerdings hängt auch vieles von der Eigeninitiative jedes einzelnen ab.
Only theoretical, no practical usage of those great courses.
2
Bewertung lesen
Internal applications are welcome and supported.
4
Bewertung lesen
if you want to get a training or workshop, mos of the time you have to search for it and ask the manager if you can do the training. Sometimes it works, sometimes it doesn't. We don't have career plans, but we don't have that much hierarchy levels here.
3
Bewertung lesen
Was Mitarbeiter noch über Karriere/Weiterbildung sagen? 27 Bewertungen lesen

Gehälter

46%bewerten ihr Gehalt als gut oder sehr gut (basierend auf 95 Bewertungen)


Wieviel kann ich verdienen?

Mittelwert Bruttojahresgehalt Vollzeit
Buchhalter3 Gehaltsangaben
Ø38.300 €
Projektmanager3 Gehaltsangaben
Ø73.000 €
Controller2 Gehaltsangaben
Ø44.700 €
Gehälter für 7 Jobs entdecken

Unternehmenskultur

Traditionelle Kultur
Moderne Kultur
Global Blue Service Company Austria
Branchendurchschnitt: Banken

Mitarbeiter nehmen bei diesem Arbeitgeber vor allem diese Faktoren wahr: Mitarbeiter kleinhalten und Ziele mit Mitarbeitern festlegen.


Die vier Dimensionen von Unternehmenskultur

JobFür mich
Global Blue Service Company Austria
Branchendurchschnitt: Banken
Unternehmenskultur entdecken

Awards