E-Commerce shops: the main tasks of the e-commerce team are taking care of our Online Shops as well as ensuring their smooth functioning. We are responsible not only for the content management, defining and testing new features, but we also observe best practices in user experience.
Marketing & Design: we also have our own designers and online marketing specialists, which allows us to carry out our projects efficiently and with high quality. As the Online Shop is the face of our company, we also conduct various marketing activities.
Vendor Management: the Vendor Management is the heart of our company. It combines procurement and business development and is a central interface to all other departments. We ensure the availability of goods at the best possible price in the expected quality for all our customers. We also take care of broadening and deepening our assortment by continually expanding our supplier network.
IT-Department – Software Development & Project Management: our software development team takes care of both, our internal services and our e-commerce platform, which together serve millions of customers worldwide each year. At Dodax, we employ the best worldwide IT talents to work in a multicultural environment following agile practices in order to continuously deliver value and respond fast to customers and business needs.
Logistics: includes, in addition to the procurement of goods, warehousing and transport to the final customers. Every day, our logistics employees work passionately to optimally meet the needs of thousands of customers. Therefore, existing processes are continuously analyzed and optimized. The aim of logistics is always the fastest possible delivery of the goods of best quality.
Customer Service: we are a young and dynamic cross-functional team. We interact with customers to provide them with information to address inquiries regarding products and services. In addition, we deal with and help resolve any customer complaint and suggestion.