Between a broken TV and a random comment about helpdesk pricing in Hacker News, Girish Mathrubootham, our CEO, envisioned and co-founded Freshworks in 2010 to create a better way to service and delight customers. What began as a single product focused on customer service is now a global company with a comprehensive suite of intelligent customer engagement software for businesses of all sizes, making it easy for teams to win customers for life .
In the almost 11 years since, Freshworks has grown to $300M ARR, 40% YoY growth, has a multi-billion dollar valuation, and boasts over 50,000 customers. With roots in India and headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers throughout the world.
Produkte, Services, Leistungen
Freshservice - Cloud-based ITSM software for a company's service desk. Freshservice is a powerful IT help desk automation tool to manage incidents, assets, and more.
Freshsales - Freshworks CRM is a full-fledged Sales CRM software for businesses. No more need for multiple tools to drive sales.
Freshdesk - A customer service and engagement platform that brings people and bots together to delight customers at every touchpoint across all channels. It helps businesses deliver the best omnichannel customer service and provides a 360-degree view of the customer. Freshdesk is used by 40,000 businesses across the globe.
Freshchat - Allows our customers to connect with customers through live chat, chatbots, and more! They can start conversations in real-time, and engage with their customers to generate leads, nurture prospects, and offer customer service. It can be integrated with intuitive chatbots and to manage repetitive queries with the help of AI-driven bots that give precise answers. The tool allows our customers, to be where their customers are.
Freshcaller - A cloud-based phone system and call center software suited for on-premise and remote work. Set up IVR, inbound routing, voicemails, and buy virtual phone numbers in 90+ countries.
Freshmarketer - Easy-to-use, full-stack software, with robust marketing automation capabilities.
Freshping - Monitor 50 URLs at a 1-minute interval. Freshping by Freshworks is a free, reliable website monitoring software.
Freshsuccess - Customer success software to prevent churn, increase expansion, and strengthen customer relationships. Freshsuccess enables Customer Success professionals to understand customer health, proactively address risks, and streamline customer workflows and reporting.
Perspektiven für die Zukunft
Many have the chance to work for a billion-dollar company. Few have the opportunity to be part of building one.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion, or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and business. Freshworks has received numerous accolades that include ranking #16 on the Forbes’ Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.
Die folgenden Benefits wurden am häufigsten in den Bewertungen von 15 Mitarbeitern bestätigt.
Was Freshworks GmbH über Benefits sagt
Join us in scaling the European presence of a fast-paced global growth startup for the next stage
Flexible career development path within an international environment
A fun startup work environment in the middle of Berlin
Work closely with inspiring, supportive and interesting colleagues in an international team within a flat organizational hierarchy
Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options
Weekly family lunch and quarterly team-building events
Partial financial assistance for German language courses
Weekly yoga class and gym membership contribution
Educational reimbursement of up to 65%
Team gatherings and company parties!
Was macht es besonders, für uns zu arbeiten?
Our philosophy is "Freshworks is family" and this value is in our DNA. Happy Employees, Happy Customers. Happy Investors. In this order. We define our success and employee satisfaction insofar as we lead with heart: We coach. We Enable Growth. We Drive Alignment and purpose. Our vision is to enable every employee to play to his strengths and to find the right niche at Freshworks to excel in his career.
Apart from our products and our internal and external customers, we take our culture codes very seriously. By making them an integral part of our work life. Every day. Our unyielding commitment to craftspersonship has created a culture that employees can be proud of, one that they feel compelled to uphold. Craftspersonship creates an environment that supports and demands great w ork.
Freshworks is aiming to support its employees identify and leverage their unique strengths. We want to enable our employees to build on their core abilities.
A t Freshworks, every employee has the opportunity to shape the company’s future thanks to an entrepreneurial culture where all employees are encouraged to take initiative. This unique culture, also defined by openness and diversity of thought has been integral to our success so far.
Born from a negative customer service experience, Freshworks was built to help people, above all else. We focus on relationships, not transactions, putting the customer at the core of our purpose. This human dimension shapes our culture and employee experience powerfully.
Wen wir suchen
We are currently looking for new employees in the areas of sales and pre-sales engineering, customer success, and HR for our German branch. In our selection process, we pay particular attention to whether candidates are fast learners, early adopters of innovative solutions and team players on an international scale. We are growing our teams in Europe, North America, India and Asia to develop our company as well as the chances of our employees. Technical oriented Sales Talents, Commercial Experts and Customer Success Enthusiast are welcome to join our Rocketship at Freshworks!
Hilfreiche Informationen zum Bewerbungsprozess bei Freshworks GmbH.
Come get in touch! Have a look at our Career Page and apply easily via the application button. Everything we need from you is to parse your LinkedIn profile or upload your CV. We will get back to you in due course!
Was Mitarbeiter sagen
Was Mitarbeiter gut finden
- Die Arbeitsatmosphäre - Überzeugendes Lösungsportfolio - Die Werte des Unternehmens
* Es gibt viel Gestaltungspielraum und dazu wird den Mitarbeitern viel Verantwortung übertragen, was die persönliche und berufliche Weiterentwicklung garantiert. * Unternehmenskultur basiert zu 100% auf Vertrauen, was sich im Verhalten aller Führungskräfte wiederspiegelt. * Kolleginnen sind sehr angenehm, gut ausgebildet und motiviert, was Freude im Office und gegenseitiges Lernen ermöglicht. * Tätigkeiten sind in allen Abteilungen abwechslungsreich und man kann sich einzelne Projekte, für die man sich interessiert, selbst aussuchen und Ownership dafür übernehmen.
Freshdesk in Berlin bietet die Vorteile eines kleinen Startups (eigenverantwortliches Arbeiten, spannende Projekte, kleines Team) mit den Vorteilen eines globalen Tech Unternehmens (weltweit erfolgreiches Produkt, Support durch ein großes Team in Indien..etc.).