Arbeitsatmosphäre

Most of the time the atmosphere is good and balanced. Due to seasonal business there are times when there is a lot to do, so it can be more tense. Overall good balance between ambitious and relaxed People.

Vorgesetztenverhalten

I have experienced my superiors as understanding, open, transparent and friendly.

Kollegenzusammenhalt

I hardly know a team that doesn't get along well. Teams among each other and across the board.

Interessante Aufgaben

In general, there is a lot of potential. But some of the exciting tasks can not be realized due to lack of capacity.

Kommunikation

The communication is good but not yet perfect. Everyone in the upper management has truely good intentions and wants to get stuff done quickly and effectively. It's unavoidable that sometimes employees feel misunderstood though.

Gleichberechtigung

There are no significant hierarchies.

Arbeitsbedingungen

The office is very central (directly at Alexanderplatz), new and really huge. I have visited other (young) companies and know that this is not a matter of course. There are several kitchens (each in every Department), toilets and even enough space for inhouse-events. Music in the Lobby, big Showroom, a cleaning company comes several times a week and keeps everything clean.

Contrary to some other feedbacks here, Lesara actally offers free fruit 2times a week, water, club-mate and on fridays even wine and beer.

There is the possibility to do sports in the office (small space with weights, mats ,showers etc.).

Laptops are either Mac or ThinkPads (normal equipment).

You can bring dogs to the Office!

Work-Life-Balance

There are times when there is a lot to do (black friday, Christmas, ..). But flexitime and home office are offered and from my experience always possible.

Verbesserungsvorschläge

• Some employees don't feel heard because of the rapid growth and high workload. It would be important to train managers to better motivate teams and encourage them to continue to put energy and passion into the brand. It would also help to hire more senior profiles so that more innovative ideas and expertise would come into the teams.

Pro

There are many very friendly and cool people working at Lesara. Everyone knows who you are and there is - in a way I only know from a very few companies - the opportunity to express and realise your ideas.

In addition, the learning curve is extremely steep, which is why you can gain a lot of knowledge within a very short time.

Arbeitsatmosphäre

The only atmosphere you will experience is to come in and work. As a customer service employee there is hardly anything else they want from you. Lesara is always understaffed, you will have to work twice as hard because the lack of people. There might be one team meeting every 6 months. But employee feedback is not something they are looking for.

Vorgesetztenverhalten

"Everything is always great, Lesara is doing amazing, we really appreciate you, we are one big happy family". But in reality they don't care much about anything.

Kollegenzusammenhalt

Can't complain. Although sometimes the work piles up so much that is hard to really communicate with somebody who sits next to you.

Interessante Aufgaben

Nothing to mention here. Just standard customer service work.

Kommunikation

Communication is one big mess. Whenever there's a problem that affects the company, prepare for a solution in one year or so. Once again, as a customer service employee, you are only there to answer phones and e-mails. Sometimes, things change, and they will be communicated to you, but beware the communication is a one-way street. A new policy might be the most ridiculous thing you ever heard off, feedback is unwanted.

Gleichberechtigung

All the top management positions are men.

Umgang mit älteren Kollegen

This is not a place where you work if you have a family. There are no befenits availible if you have childeren.

Karriere / Weiterbildung

There is not a chance that you as a customer service employee will upgrade to another department. There have been occasions where colleagues have tried but these efforts were stopped in their tracks by team leads and customer service lower management. As a customer service agent in a team that always needs people, there is no way you will grow within Lesara.

Gehalt / Sozialleistungen

The pay is low. Think "I just graduated and I don't know what a paycheck is" low.

Arbeitsbedingungen

It is very depressing. Problems hardly get solved. Hight employee turnover. Never enough employees. But the work keeps piling up. It is just not worth your energy working here. Because nothing ever gets done it quickly makes you resentful. Also because there are no feedback moments, your just a voiceless employee.

Umwelt- / Sozialbewusstsein

Lesara does nothing to benefit society in any way. It also does not promote cycling to work or taking public transport. It recently started recycling but, I think that's because the building owners forced them.

Work-Life-Balance

They do not tell you this in the interview, but they will force you to work on weekends. You will get extra paid, but after taxes, it's cheaper to stay home.

Image

Lesara is a "We Ship Cheap Stuff From China Quickly to the Customer". If this is something you can be proud of than Lesara is the company for you.

Verbesserungsvorschläge

• With Lesara, it's such a mess. I would not even know where to begin.

Pro

When it's 6 o'clock you go home.

Contra

Lesara is a horrible employer that brings you nothing but unwanted headaches.

Arbeitsatmosphäre

Durch junge, motivierte und meistens offene Kollegen war das manchmal sogar ganz nett, allerdings bilden sich kleine Grüppchen, die dann die anderen nicht gerne in zu sich aufnehmen wie in der Schule, ganz ehrlich. Bzw. die Kollegen, die länger dabei sind, waren arrogant und nicht ganz freundlich.

Vorgesetztenverhalten

Da viele nur Heads und Senior Manager nur deshalb geworden sind, weil sie einfach seit dem Anfang dabei sind, haben die meisten gar keine Manager-Skills. Manchmal gehört man sogar als Vorgesetzte zu den oben erwähnten Cliquen, was also gar nicht geht eigentlich - da kann man vergessen über eine objektive Bewertung der angestellten. Kritik wird nicht wahrgenommen, die Mitarbeiter, die etwas kritisiert haben oder sich gegen das Verhalten der Vorgesetzten geäußert haben, waren nicht mehr lange im Laden - Verträge sind eh immer auf 1 Jahr befristet und werden meist nicht verlängert.

Kollegenzusammenhalt

oben bereits erklärt

Interessante Aufgaben

Ich glaube das wäre nur der einzige positive Aspekt von allem - die Vielfalt an Aufgaben und Freiraum waren echt da und man kann sich sehr schnell entwickeln, indem man vieles selbst erfindet und aufbaut.

Kommunikation

Start up hat keine klaren Regeln und Prozesse, alles klar. Aber meistens konnte man mit seinem Vorgesetzten wichtige Fragen nicht in Ruhe besprechen und zu einer klaren Lösung kommen, alles zwischen Tür und Angel und dann fragt man sich, woher kommt das Missverständnis und Fehler..

Work-Life-Balance

Ich finde es unverschämt, dass man als Unternehmen mit 250+ Mitarbeiter (wenn das Lager fertig ist - dann noch mehr) sich statt Mittelständler immer noch ein "Start-Up" nennt und von den Mitarbeitern verlangt, 12 Stunden auf Arbeit zu bleiben und dafür als Bonus Obst und Getränke anzubieten. Wenn man Überstunden macht, interessiert es keinen (oder man tut es nur so), aber wenn man mal nach 9 auf Arbeit ist oder vor 18Uhr geht, wird dann komisch angeguckt nach dem Motto "wir sitzen hier alle noch ganz fleißig, und du..". Mitarbeiterausweise will man natürlich nicht einführen, weil man dann sehen würde, wieviele Überstunden alle machen - das will doch die Leitung nicht.

Verbesserungsvorschläge

• Ein faires Umgehen mit den Mitarbeitern: Zeiterfassung der Arbeitsstunden, faires Gehalt, Training der Vorgesetzten auf professionelles Verhalten bzw. Prüfung der "Führungskräfte" auf Kompatibilität mit der besetzten Stelle.

Pro

Steile Lernkurve, wertvolle Erfahrungen, guter Start für junge Einsteiger

Contra

Mangelnde Objektivität, viel Wert wird auf das Ziel gelegt und nicht auf den Weg und Menschen die dazu beitragen